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Rank
4th
Out of 269

Omni Charlotte

Average Price: $185  
 
Hotel Class:
132 East Trade Street
Charlotte, 28280 View map  
4-Star Hotel Rank: 2 of 7
Average review rating: 3.83
OpinionWell Value Index: 8
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (38) , MyTravelGuide (684) , Travelocity (6) , TripAdvisor (242) , YahooTravel (57)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 17 comments. 
80% wrote positive comments about manager
The following words were used in comments with Manager:
courteous (2)   desk (5)   generous (2)   hotel (7)   management (19)   menu (3)   order (2)    
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1. The next morning, when we spoke to the manager, she was as courteous as I've seen, switching over rooms and waiving certain charges and making the whole process as quick and pleasant as possible.
"Good hotel, great service, a couple oddities " Read full review on TripAdvisor   7/5/2011 Vote      
2. Within 20 minutes she brought me up my order with a hand written card from the manager hoping I feel better and said that it was on the house.
"Unbelievable Service " Read full review on TripAdvisor   10/13/2010 Vote      
3. The front desk manager was very courteous and attempted to amend things but the damage was done.
"Great location, but....... " Read full review on TripAdvisor   7/8/2010 Vote      
4. I saw the ED, general manager of the hotel constantly greating my group whether at the lobby, restaurant or even the pool making sure the guests were happy and satisfied.
"Totally Impressed!!! Two thumbs way up! " Read full review on TripAdvisor   7/6/2009 Vote      
5. When i arrived there i was greeted by Brandon the valet manager and when i gave the omni another chance i was greeted again by Brandon and he said hes back at the omni i am so relieved that he was the valet because he made sure i didnt have to pick up any luggage and that my car was waiting on me.
"Good Service " Read full review on TripAdvisor   11/24/2011 Vote      
6. the manager tried to say the room type wasnt available and when i pulled up the hotel website on my laptop it said the king room and a suite were available and they said the website had an error.
"Paid for King got a double instead " Read full review on TripAdvisor   11/2/2011 Vote      
7. I gave constructive feedback and the manager said that they have changed menu too many times and kitchen may not be familiar with the menu.
"Omni needs to weed out a franchise like this one, or risk overall brand impairment " Read full review on TripAdvisor   12/11/2010 Vote      
8. I know there is risk ordering a la carte at a restaurant that serves $11 lunch buffet, but when the blue crab soup showed up after 30 minutes with cheese and no crab chunks, with the sodium content rich enough to send anyone straight into a stroke or a salt coma, topping that with a halibut that was so goldened and chewy, with ingredients that was on the menu nowhere to be found in the plate, I called for the restaurant manager.
"Omni needs to weed out a franchise like this one, or risk overall brand impairment " Read full review on TripAdvisor   12/11/2010 Vote      
9. We made mention of this at the front desk and expressed how unhappy we were so was told by the front desk staff that the manager would be giving us a call.
"Could have been better... " Read full review on TripAdvisor   10/27/2010 Vote      
10. After being told that I'd have to get a room at another nearby hotel (apart from the rest of the 100 people in my group), a manager finally 'found' an available room.
"Free Concert (all night long) " Read full review on TripAdvisor   8/25/2010 Vote      
   
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