Omni Charlotte, Charlotte, Service

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Rank

4th

Out of 269

Omni Charlotte	Average Price: $185 Check Rates

Hotel Class:

132 East Trade Street

Charlotte, 28280 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 3.83

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (38) , MyTravelGuide (684) , Travelocity (6) , TripAdvisor (242) , YahooTravel (57)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (9) bar (52) bathroom (51) bed (62) bill (7) breakfast (24) charge (15) check in (40) checkout (7) complimentary (14) concierge (8) cost (19) deal (10) decor (8) dinner (16) discount (9) downtown (66) food (33) front desk (72) gym (22) hotel (443) housekeeping (12) lobby (59) location (150) lunch (9) manager (17) money (10) parking (57) pillow (19) pool (37) price (34) rate (30) recommend (31) restaurant (86) room (455) room service (27) service (98) shower (22) staff (143) street (35) suite (29) to park (9) towel (19) tub (7) valet (22) value (9) view (39) walk (53) water pressure (10) wireless (19)

Service

Appears in 98 comments.

68% wrote positive comments about service

The following words were used in comments with Service:
clean (4) customer (19) excellent (7) experience (5) free (6) friendly (5) good (12) great (13) guest (10) hotel (20) internet (9) location (10) need (10) nice (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Guest services is professional and friendly.

"Nice but for an Omni nothing special. " Read full review on TripAdvisor 5/19/2012 Vote

2. But, the daily morning beverage service was fantastic, and anytime we needed extra towels, the staff was there within five minutes.

"Excellent Stay " Read full review on TripAdvisor 4/26/2012 Vote

3. The location cannot be beat, the service was fantastic, and everyone at the hotel was friendly.

"Excellent Stay " Read full review on TripAdvisor 4/26/2012 Vote

4. The room was nice and clean, the service was courteous (someone even brought me a bottle of water soon after check in) and it was quiet and restful.

"Would stay here again! " Read full review on TripAdvisor 4/14/2012 Vote

5. Service was fantastic (free cookies for the kids sent up after we checked in, free juice/coffee delivered to your room in the morning, nice rollaway bed was already in the room, express check in even though I hadn't requested it, etc.) Outdoor pool area looked very cool with nice lounge chairs.

"Great service and location. Party-time location. " Read full review on TripAdvisor 3/20/2012 Vote

6. But it's in a good location--near several restaurants and bars-- and the service was very good.

"An older Omni, but still quite decent, with very good service " Read full review on TripAdvisor 3/12/2012 Vote

7. Service is great - very Southern, great hospitality.

"Good downtown hotel " Read full review on TripAdvisor 3/3/2012 Vote

8. The location was great, the bed was comfortable, and the service was excellent.

"Great location " Read full review on TripAdvisor 2/1/2012 Vote

9. Excellent service upon check-in and check-out.

"Great stay, good view " Read full review on TripAdvisor 11/27/2011 Vote

10. It's really the service that shines, and the hotel staff definitely go out of their way to make sure everything is taken care of from the check-in to the other services they provide.

"Tops in Service, Just above average for everything else. " Read full review on TripAdvisor 11/15/2011 Vote