aloft Charlotte Uptown at the EpiCentre, Charlotte, Front Desk

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OpinionWell
Rank

6th

Out of 269

aloft Charlotte Uptown at the EpiCentre	Average Price: $176 Check Rates

Hotel Class:

210 East Trade Street

Charlotte, 28202 View map

3-Star Hotel Rank: 1 of 67
Average review rating: 3.53

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (16) , Travelocity (4) , TripAdvisor (169)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (17) bar (85) bath (4) bathroom (28) bed (41) breakfast (14) cable (5) charge (7) check in (25) checkout (9) closet (8) complimentary (11) cost (5) deal (8) deck (10) decor (16) dinner (6) downtown (32) fee (8) food (23) front desk (34) gym (4) hotel (433) housekeeping (6) lobby (85) location (132) manager (4) money (10) parking (93) pillow (12) pool (23) price (23) rate (17) recommend (25) restaurant (52) room (317) room service (16) service (39) shower (38) staff (90) street (39) suite (4) to park (11) towel (8) valet (24) valet parking (19) value (9) view (26) walk (27) wireless (13)

Front desk

Appears in 34 comments.

78% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (5) clerk (2) credit (2) desk (35) extremely (3) fabulous (2) friendly (6) helpful (3) hotel (6) menu (2) night (2) secure (2) service (4) staff (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Charles, the front desk clerk was fabulous.

"take your chances " Read full review on TripAdvisor 10/1/2011 Vote

2. The front desk staff was extremely friendly, going out of their way to engage our toddler.

"Great location / Kid friendly " Read full review on TripAdvisor 7/19/2011 Vote

3. When we called down to the front desk, instead of receiving good customer service saying 'I'm sorry you were woken up at 2:15 in the morning.

"Worst Hotel Experience of My Life " Read full review on TripAdvisor 10/7/2010 Vote

4. Myon and the front desk crew were beyond friendly and helpful.

"Great location,superior value....Starwood but not a Westin. " Read full review on TripAdvisor 9/29/2010 Vote

5. We arrived on Saturday evening, for a 1 night stay, and we were greeted by a friendly, welcoming staff at the front desk.

"A great place to stay that fits nicely with it's trendy surroundings " Read full review on TripAdvisor 9/27/2010 Vote

6. The front desk staff was very helpful.

"Interesting Hotel Experience " Read full review on TripAdvisor 9/6/2010 Vote

7. The front desk staff is extremely friendly, but the cleaning staff is often flippant about their jobs and will randomly miss rooms for no reason.

"Party hotel... not great for long term business travel. " Read full review on TripAdvisor 6/14/2010 Vote

8. The rooms were clean and the front desk was friendly.

"Pretty Cool hotel, great location " Read full review on TripAdvisor 4/27/2010 Vote

9. Front desk was very accommodating when asked on check out time(it was Sunday) to make a plane flight .

"Chic Downtown Hotel Fun and Fashionable " Read full review on TripAdvisor 2/23/2010 Vote

10. Front desk staff was very helpful and friendly and the rooms are very clean.

"Nice Location, Watch Housekeeping Staff " Read full review on TripAdvisor 8/24/2009 Vote