aloft Charlotte Uptown at the EpiCentre, Charlotte, Service

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OpinionWell
Rank

6th

Out of 269

aloft Charlotte Uptown at the EpiCentre	Average Price: $176 Check Rates

Hotel Class:

210 East Trade Street

Charlotte, 28202 View map

3-Star Hotel Rank: 1 of 67
Average review rating: 3.53

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (16) , Travelocity (4) , TripAdvisor (169)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (17) bar (85) bath (4) bathroom (28) bed (41) breakfast (14) cable (5) charge (7) check in (25) checkout (9) closet (8) complimentary (11) cost (5) deal (8) deck (10) decor (16) dinner (6) downtown (32) fee (8) food (23) front desk (34) gym (4) hotel (433) housekeeping (6) lobby (85) location (132) manager (4) money (10) parking (93) pillow (12) pool (23) price (23) rate (17) recommend (25) restaurant (52) room (317) room service (16) service (39) shower (38) staff (90) street (39) suite (4) to park (11) towel (8) valet (24) valet parking (19) value (9) view (26) walk (27) wireless (13)

Service

Appears in 39 comments.

85% wrote positive comments about service

The following words were used in comments with Service:
comfortable (3) customer (4) desk (5) elevator (3) excellent (5) food (3) good (5) great (5) hotel (14) lobby (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service is great.

"Cute trendy rooms, but missing a few things " Read full review on TripAdvisor 4/12/2012 Vote

2. Every time we have stayed at Aloft, beginning just a month after they opened the hotel, we have enjoyed consistently good service and good value.

"great location, good service " Read full review on TripAdvisor 3/27/2012 Vote

3. The main carry-over from the rest of the SPG hotels is the excellent service and attention to detail, which make this hotel a pleasure to visit.

"Mostly good stay - more pros than cons " Read full review on TripAdvisor 10/12/2011 Vote

4. The valet service was great worth all $20.

"Not Too Bad " Read full review on TripAdvisor 8/8/2011 Vote

5. Super and welcoming service, excellent rooms nicely designed, comfortable beds, bath area well designed.

"can't beat this hotel " Read full review on TripAdvisor 7/27/2011 Vote

6. It was a clean, modern hotel with friendly service and a great location.

"Great stay " Read full review on TripAdvisor 6/29/2011 Vote

7. Bed is comfortable, big flat screen TV, good work area with easy plug-ins for personal electronics, fast wi-fi service, accessible electricity (no crawling under the desk needed to plug in your electronics).

"Visually appealing and upscale " Read full review on TripAdvisor 3/23/2011 Vote

8. But I prefer no service to bad service and this why I liked the Aloft (staid there 4 times).

"Good concept, great location " Read full review on TripAdvisor 3/7/2011 Vote

9. He is the only reason I'm giving Service 2 instead of 1.

"An expensive stay for not so friendly service. " Read full review on TripAdvisor 10/10/2010 Vote

10. When we called down to the front desk, instead of receiving good customer service saying 'I'm sorry you were woken up at 2:15 in the morning.

"Worst Hotel Experience of My Life " Read full review on TripAdvisor 10/7/2010 Vote