aloft Charlotte Uptown at the EpiCentre, Charlotte, Manager

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OpinionWell
Rank

6th

Out of 269

aloft Charlotte Uptown at the EpiCentre	Average Price: $176 Check Rates

Hotel Class:

210 East Trade Street

Charlotte, 28202 View map

3-Star Hotel Rank: 1 of 67
Average review rating: 3.53

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (16) , Travelocity (4) , TripAdvisor (169)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 4 comments.

33% wrote positive comments about manager

The following words were used in comments with Manager:

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. In hindsight, we should have contacted the manager immediately (I was trying to be nice to the housekeeper) and we should have asked to move to a different floor with a different housekeeper.

"Won't be returning. " Read full review on TripAdvisor 6/2/2009 Vote

2. I was a bit apprehensive to stay here after reading the reviews, and I contacted the manager with my concerns.

"Great experience, superior customer service " Read full review on TripAdvisor 2/12/2012 Vote

3. My husband also spoke to the hotel manager the next day who was also somewhat apologetic but gave no indication of taking the situation seriously.

"Upsetting Incident and Disappointing Stay " Read full review on TripAdvisor 2/17/2012 Vote

4. ) On top of this, I called General Manager Jim Williams and left a message with my complaint, to which he never responded.

"Poor customer service & poorly-marked location " Read full review on TripAdvisor 8/20/2011 Vote