3. I travel with my family we arrive the 23 of december 2010, what happened was the 25/dec/2010, the housekeeping she star to bader at 7:20 AM and we answer we are slpee please come later, we leave the hotel at 9:40 am and we come back at 9:00pm whe we come back she do not clean the room, I went to the front desk and the only person how was there he informed to me I tell the housekeeping do not clean the room, after more than one hour of disscutions he offer us to change the room, but nobody was there to help us with the luggage, I request to call with the manager but he tell me this is not possible.