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Rank
67th
Out of 504

DoubleTree by Hilton San Antonio Downtown

Average Price: $148  
 
Hotel Class:
502 West Cesar E. Chavez (formerly Durango) Blvd.
San Antonio, 78207 View map  
3-Star Hotel Rank: 28 of 111
Average review rating: 2.68
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (14) , MyTravelGuide (137) , Travelocity (9) , TripAdvisor (142) , YahooTravel (15)
SAFE TO BOOK ? (1/5 issues found)
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Responsive
Appears in 10 comments. 
The following words were used in comments with Responsive:
efficient (2)   floor (3)   hotel (4)   management (2)   remodel (2)   room (6)   staff (2)    
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1. When I checked in which was a little after twelve pm the clerk seemed to have a bit of a attitude being short with his responses and when I asked a question about which room had the single bed he responded by saying neither.
"Rude Staff " Read full review on TripAdvisor   4/8/2012 Vote      
2. I had posted a 'pre-review' before getting to my destination this past weekend, the next day I got a response from the Hotel Director that immediately answered all my concerns.
"Great weekend getaway " Read full review on TripAdvisor   5/30/2011 Vote      
3. Then I asked about getting a small refrig in the room and the response was 'We're remodeling and all of those things have been moved offsite'.
"Don't Go Near This Place Any Time Soon :-( " Read full review on TripAdvisor   3/3/2010 Vote      
4. Then I asked about internet access and the response was 'There isn't any in the room, but you can try it down here in the lobby - it might work'.
"Don't Go Near This Place Any Time Soon :-( " Read full review on TripAdvisor   3/3/2010 Vote      
5. How can a place in good conscience rent rooms like that? Then I complained about the TV channels and the response was 'We're remodeling so some things don't work'.
"Don't Go Near This Place Any Time Soon :-( " Read full review on TripAdvisor   3/3/2010 Vote      
6. Durango - just to make sure I don't trash the wrong place) because although there was slightly negative feedback (who doesn't have complaints now and then), management (I assume it was mgmt) wrote a response and apologized for whatever the problem was.
"Don't Go Near This Place Any Time Soon :-( " Read full review on TripAdvisor   3/3/2010 Vote      
7. The response was 'that's the only floor that's available - all of the other rooms/floors are closed and all of the rooms on that floor were just painted so they all smell that way'.
"Don't Go Near This Place Any Time Soon :-( " Read full review on TripAdvisor   3/3/2010 Vote      
8. Was robbed and Radisson San Antonio, Radisson Corporate and the management company refused to take any responsibility because there was no 'proof' of us having said items.
"Poor hotel responsibility for robbery " Read full review on TripAdvisor   6/7/2005 Vote      
9. Although the hotel staff was extremely friendly, efficient, and responsive to our needs, this Radisson definitely fell short of other three-star hotels (including Radisson) at which we have stayed in the past.
Read full review on MyTravelGuide   1/14/2005 Vote      
10. The hotel staff was very efficient and responsive.
Read full review on MyTravelGuide   1/14/2005 Vote      
   
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