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Rank
32nd
Out of 504

Sheraton San Antonio

Average Price: $194  
 
Hotel Class:
205 East Houston Street
San Antonio, 78205 View map  
3-Star Hotel Rank: 8 of 111
Average review rating: 3.84
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (82) , MyTravelGuide (40) , TripAdvisor (357) , YahooTravel (22)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Responsive
Appears in 10 comments. 
The following words were used in comments with Responsive:
desk (2)   double (2)   hotel (5)   not (4)   problem (3)   room (4)   smoke (2)   staff (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. I called the front desk and got no response.
"Cockroach in my room!!! " Read full review on TripAdvisor   3/7/2012 Vote      
2. I booked the hotel months in advance and also called in advance to see if it was at all possible to ensure that i get a double beded room now i know that priceline does not gurantee you that you get a double bed room, and also i was not even holding the hotel responsible if that was or was not avaialbe.
"Nickel and Dime you to death " Read full review on TripAdvisor   6/15/2011 Vote      
3. The hotel staff was extremely responsive to my needs as the event coordinator - particularly Thurston, the concierge and Mostafa who handled the banquet activities.
"They were very responsive to my business event needs. " Read full review on TripAdvisor   5/6/2011 Vote      
4. Aside from a problem at the restaurant (noted in another review), the staff was very friendly and responsive.
"Nice hotel, friendly staff and great location. " Read full review on TripAdvisor   1/22/2011 Vote      
5. The service was top-notch and all of our inquiries were met with geniuinely helpful responses.
"Lovely weekend in San Antonio! " Read full review on TripAdvisor   8/18/2010 Vote      
6. The hotel knows this is a problem, because when I reported it to the front desk, the response was 'yes, it's a problem where rooms adjoin, shall I see if I can move you.
"Old Building But Great Staff " Read full review on TripAdvisor   4/22/2010 Vote      
7. Thirty minutes later I was contacted via EMAIL from the Executive Assistance with a generic 'I'm sorry for your troubles' response and nothing more.
"Horrible Customer Service " Read full review on TripAdvisor   4/12/2010 Vote      
8. of course, my response was 'no'.
"Very disappointed with overall experience. " Read full review on TripAdvisor   11/16/2009 Vote      
9. I would like a response from hotel management (which was no where to be found) concerning room 532 on the night of july 28, 2007.
Read full review on MyTravelGuide   8/2/2007 Vote      
10. Moving the guest who is abiding by the rules & being respectful of others is NOT the appropriate response to a complaint of loud noise or smoke on a non-smoking floor.
"Beautiful Hotel, Crummy Rooms, Terrible Service " Read full review on TripAdvisor   5/24/2006 Vote      
   
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