3. we stayed 15aug for 2 weeks cant say a bad word about the hotelthe bar staff deserve a mention sue, ryan, guillermo and aaron the bar manager all went out of their way to make me feel welcomealso when my son got sunburnt and had to stay in the room for one day aaron gave us free icecream and a free movie from the movie channelthe reception staff was always helpfulthe universal desk the samegoing out of their way to even ring a pub for me to ask if they were showing the footballalso if you use the hotels taxi firm please ask for dadoo he became our driver through choice to the disneys parks he would come back in the evening to pick you up .