Crowne Plaza Houston - Brookhollow, Houston, Liked

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Rank

48th

Out of 718

Crowne Plaza Houston - Brookhollow	Average Price: $186 Check Rates

Hotel Class:

12801 Northwest FreeWay

Houston, 77040 View map

3-Star Hotel Rank: 21 of 121
Average review rating: 3.35

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (2) , MyTravelGuide (201) , Travelocity (10) , TripAdvisor (145) , YahooTravel (1)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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accommodating (8) attentive (9) awesome (6) beautiful (3) best (17) better (18) big (2) cares (19) clean (44) comfortable (24) comfy (5) cool (4) courteous (5) decent (6) efficient (10) enjoyable (3) excellent (14) exceptional (4) fancy (2) fantastic (4) fast (2) free (15) friendly (38) fun (3) generous (3) good (46) great (63) happy (15) helpful (69) huge (7) impressed (8) liked (32) love (7) memorable (2) new (7) nice (46) outstanding (9) pleasant (11) pleased (3) plenty (8) positive (4) professional (13) prompt (5) quiet (6) reasonable (5) reasonably (2) responsive (2) spacious (6) welcoming (9) wonderful (4)

Liked

Appears in 56 comments.

The following words were used in comments with Liked:
accommodating (3) comfortable (2) complain (2) customer (3) desk (5) friendly (3) good (3) great (5) happy (3) hotel (11) love (4) nice (4) not (9) park (2) problem (2) residence (2) room (10) service (5) sleep (4) staff (4)

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1. Don't get me wrong -- the hotel was nice, but it seemed like it was falling apart and they weren't able to keep things working properly.

"Stayed here two nights. Staff was helpful... " Read full review on TripAdvisor 4/23/2012 Vote

2. I travel frequently and rarely do I fine a hotel with staff like the Crown Plaza Brookhollow.

"Best Staff in the Business " Read full review on TripAdvisor 4/13/2012 Vote

3. When we complained to the front desk, the woman just handed me a card to whom I was to complain, like she has handed that card over a thousand times before.

"Worst Experience EVER " Read full review on TripAdvisor 3/25/2012 Vote

4. The Garden Rooms are more like a motel then a hotel.

"Worst Experience EVER " Read full review on TripAdvisor 3/25/2012 Vote

5. I would like to make a point to thank Henry at the front desk, who really went the extra mile to help me out with a situation that raised while I was there.

"They really go the extra mile " Read full review on TripAdvisor 3/22/2012 Vote

6. Its the little things that make traveling special like that.

"Hotel was great --- But Henry Was the star! " Read full review on TripAdvisor 3/19/2012 Vote

7. Knew the area, very efficient if multiple stops were needed, and made you feel like a friend.

"One of "The Maine Guys" " Read full review on TripAdvisor 3/3/2012 Vote

8. I would like to recognize some associates at this property.

"Hotel Management and Employees " Read full review on TripAdvisor 2/14/2012 Vote

9. I used to stay here a couple of years ago, and went back because I had fond memories of manager's happy hour I the club room, much like the Marriot Residence Inn happy hour, snacks and drinks were served for a couple of hours at the end of the day.

"Great staff, clean rooms " Read full review on TripAdvisor 2/9/2012 Vote

10. I feel very comfortable staying at your hotel because of people like Aurelia.

"Amazing Employee " Read full review on TripAdvisor 2/5/2012 Vote