Hilton Houston, Houston, Helpful

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Rank

94th

Out of 718

Hilton Houston	Average Price: $122 Check Rates

Hotel Class:

6780 Southwest Freeway

Houston, 77074-2102 View map

3-Star Hotel Rank: 49 of 121
Average review rating: 3.41

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (36) , MyTravelGuide (130) , Travelocity (3) , TripAdvisor (74) , YahooTravel (7)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (2) added bonus (1) affordable (1) amazing (2) attentive (2) best (11) better (13) big (6) cares (3) clean (39) cleanliness (3) comfortable (22) comfy (5) convenient (5) cool (2) correct (2) decent (8) excellent (12) exceptional (4) fantastic (2) fast (1) free (26) fresh (3) friendly (18) fun (3) good (37) great (32) happy (5) helpful (24) huge (2) impressed (3) liked (23) new (9) nice (44) perfect (3) pleasant (4) pleased (3) plenty (2) positive (3) prompt (3) quiet (6) reasonable (4) responsive (1) secure (1) soft (2) spacious (3) stylish (1) tastefully (1) welcoming (5) wonderful (3)

Helpful

Appears in 55 comments.

The following words were used in comments with Helpful:
accommodating (3) area (3) arrival (2) bags (3) clean (11) courteous (3) desk (6) extremely (3) floor (2) friendly (19) good (2) great (3) hotel (13) management (2) need (3) nice (2) not (2) pleasant (2) room (4) staff (33)

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1. But it was clean and the staff were helpful.

"Hotel staff try to make it nice " Read full review on TripAdvisor 5/16/2012 Vote

2. The staff was friendly and tried to be helpful at all times.

"Hotel staff try to make it nice " Read full review on TripAdvisor 5/16/2012 Vote

3. There is no welcome in front door No one to help u with ur bags In the room no mini bar in the room The hotel is big building but list empty from inside .

"It's not a Hilton for me at. All " Read full review on TripAdvisor 5/2/2012 Vote

4. The staff has always been helpful and the hotel is always clean.

"It is what it is " Read full review on TripAdvisor 11/25/2011 Vote

5. I have stayed at the Hilton Southwest more than 6 times in the last 12 months, Front Desk personnel are always great, friendly and helpful always going the extra mile.

"Return Visitor " Read full review on TripAdvisor 10/24/2011 Vote

6. The staff were great, very friendly and helpful throughout my stay.

"Nothing to complain (or write home) about " Read full review on TripAdvisor 8/26/2011 Vote

7. The hostess in the Club Lounge was super friendly and helpful.

"Wonderful Hilton " Read full review on TripAdvisor 7/6/2011 Vote

8. I was mildly scolded for pushing the trolley with my suitcases as they had people to help me do that and I did not need to that.

"Excellent customer service - in words and action " Read full review on TripAdvisor 4/21/2011 Vote

9. The crew in the breakfast area were also always smiling and always willing to help.

"Excellent customer service - in words and action " Read full review on TripAdvisor 4/21/2011 Vote

10. Both he (the man outside the lift) and another gentleman were constantly on the 'prowl' for who they could greet and ask if there was something they could do to help.

"Excellent customer service - in words and action " Read full review on TripAdvisor 4/21/2011 Vote