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Rank
12th
Out of 115

Crowne Plaza Hotel Cleveland City Centre

Average Price: $209  
 
Hotel Class:
777 Street Clair Avenue
Cleveland, 44114 View map  
3-Star Hotel Rank: 10 of 22
Average review rating: 3.74
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (19) , MyTravelGuide (901) , Travelocity (4) , TripAdvisor (203) , YahooTravel (19)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Responsive
Appears in 11 comments. 
The following words were used in comments with Responsive:
clerk (2)   closet (2)   complaints (3)   desk (2)   families (2)   hotel (3)   need (4)   prompt (2)   room (2)   rude (2)   staff (3)    
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1. I really didn't want to pan them publicly, but the response was a simple 'thank you for making us aware of the problem.
"LESS Than 4 Star Stay " Read full review on TripAdvisor   8/5/2011 Vote      
2. I had called guest services to make a complaint around midnight and again at 12:30, 45 minutes later there has yet to be a response.
"Midnight Alarm Clock " Read full review on TripAdvisor   8/7/2009 Vote      
3. her response , while rolling her eyes was 'you will have to just wait.
"NIce room... good time! " Read full review on TripAdvisor   5/27/2008 Vote      
4. Received a rather rude response from desk clerk when we called to request some more hangars (only 3 in our closet) - "How many more you need?" Four or five.
Read full review on MyTravelGuide   1/31/2008 Vote      
5. Received a rather rude response from desk clerk when we called to request some more hangars (only 3 in our closet) - "How many more you need?" Four or five.
Read full review on MyTravelGuide   1/31/2008 Vote      
6. A maid (the one responsible for our room) and what seemed to be her significant other were having a very spirited dispute with a hotel staff member at the end of our hall when we arrived.
"Good location " Read full review on TripAdvisor   11/28/2007 Vote      
7. Hotel was prompt and firm in their response to our complaint.
Read full review on MyTravelGuide   10/3/2007 Vote      
8. Hotel was prompt and firm in their response to our complaint.
Read full review on MyTravelGuide   10/3/2007 Vote      
9. Hallways were very cold, in room Heat/AC not responsive.
Read full review on MyTravelGuide   5/4/2007 Vote      
10. Staff is very responsive to family needs.
Read full review on MyTravelGuide   7/28/2006 Vote      
   
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