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Rank
33rd
Out of 415

Chicago Swissotel

Average Price: $272  
 
Hotel Class:
323 East Wacker Drive
Chicago, 60601 View map  
4-Star Hotel Rank: 16 of 39
Average review rating: 4.12
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (10) , Expedia (39) , MyTravelGuide (1783) , Travelocity (13) , TripAdvisor (801) , YahooTravel (114)
SAFE TO BOOK ? (2/5 issues found)
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Correct
Appears in 28 comments. 
The following words were used in comments with Correct:
bill (5)   breakfast (2)   charged (5)   credit (5)   errors (2)   exceptional (2)   floor (4)   helpful (3)   hotel (5)   management (5)   night (4)   perfect (2)   problem (4)   professional (2)   quickly (3)   rating (2)   reservation (3)   room (2)   small (2)   staff (2)    
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1. I was later emailed a correct receipt by an office manager (as promised).
"They've got it half right (and half very wrong) " Read full review on TripAdvisor   3/30/2012 Vote      
2. To the hotel's credit, but only at my request, Alex, an assistant manager, corrected the oversight, furnishing a full breakfast voucher as an apology.
"NOT ALL IT SHOULD BE " Read full review on TripAdvisor   8/18/2011 Vote      
3. I finally had to pull the conference organizer from his lunch to have the rate corrected by the manager.
"Nice location and views, but customer service is less than par " Read full review on TripAdvisor   7/12/2011 Vote      
4. Despite the fact that I had a reservation code with my correct rate, the manager refused to look at this.
"Nice location and views, but customer service is less than par " Read full review on TripAdvisor   7/12/2011 Vote      
5. Went to check in and front desk clerk told me my reservation was for one night only and I told her that was corrected and I had been sent a new confirmation by the booking company handling the convention.
"Horrible customer service for a Four Star hotel " Read full review on TripAdvisor   6/15/2011 Vote      
6. billing was correct, concierge was helpful.
"Nice Hotel, Painfully overpriced food in restaurants. " Read full review on TripAdvisor   4/2/2011 Vote      
7. If you want to feel comfortable in a friendly environment and be confident any request you make will be handled quickly and correctly, then stay at this wonderful hotel.
"Swissotel Chicago is truly "my home away from home"!!! " Read full review on TripAdvisor   3/16/2011 Vote      
8. The delivery person is very courteous and made sure that my order was correct.
"Beautiful View " Read full review on TripAdvisor   3/16/2011 Vote      
9. We eventually got into another lift which deposited us at floor 21 and we then waited 10 minutes for another lift that took us to the correct floor.
"Broken Lifts, Broken Toilet and no curtains! " Read full review on TripAdvisor   9/28/2010 Vote      
10. We eventually got into another lift which deposited us at floor 21 and we then waited 10 minutes for another lift that took us to the correct floor.
"Broken Lifts, Broken Toilet and no curtains! " Read full review on TripAdvisor   9/28/2010 Vote      
   
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