InterContinental Stephen F Austin, Austin, Helpful

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Rank

9th

Out of 287

InterContinental Stephen F Austin	Average Daily Rate: NA Check Rates

Hotel Class:

701 CONGRESS AVENUE

Austin, 78701 View map

4-Star Hotel Rank: 5 of 23
Average review rating: 3.83

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (20) , MyTravelGuide (457) , Travelocity (7) , TripAdvisor (266) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Helpful

Appears in 146 comments.

The following words were used in comments with Helpful:
bar (11) car (6) clean (5) comfortable (6) concierge (8) courteous (6) desk (13) extremely (9) friendly (51) good (10) great (14) hotel (31) location (15) nice (16) not (16) park (7) room (21) staff (95) valet (20) wondering (5)

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1. I cannot begin to cover how wonderful the experience was on so many levels - from Liz Young who took care of the room arrangements - to Elicia Maroda who as concierge was wonderfully helpful not just to me , but to many of our guests who traveled far distances to come to Austin - many for the first time.

"Excellent Hotel " Read full review on TripAdvisor 5/18/2012 Vote

2. Front desk and room staff were professional, helpful and attentive.

"Dated in a great location " Read full review on TripAdvisor 5/11/2012 Vote

3. The front desk and concierge are less friendly and not terribly helpful.

"Nice hotel, good location, but not outstanding " Read full review on TripAdvisor 4/29/2012 Vote

4. The waitstaff/barstaff in the first floor restaurant and the second floor bar are so friendly, helpful, nice and gracious -- they deserve kudos for the terrific service.

"Nice hotel, good location, but not outstanding " Read full review on TripAdvisor 4/29/2012 Vote

5. The only positive thing I can say is that the valet is very nice and helpful.

"I Would Not Recommend This Hotel " Read full review on TripAdvisor 4/18/2012 Vote

6. Ferhat, who works at the front desk was very helpful, courteous, kind, and always takes the extra step to ensure a wonderful stay.

"Great all around! " Read full review on TripAdvisor 3/28/2012 Vote

7. She went above and beyond with her customer service and willingness to help me.

"Elicia - Conceirge/Front Desk " Read full review on TripAdvisor 3/25/2012 Vote

8. Also while she helped with restaurant suggestions she was very helpful.

"Elicia - Conceirge/Front Desk " Read full review on TripAdvisor 3/25/2012 Vote

9. The service is very friendly, helpful and professional.

"Classy hotel, great location, friendly service " Read full review on TripAdvisor 3/12/2012 Vote

10. Maria, at the front desk, helped me arrange the printing of a very lengthy document (160 pages) which she clearly was not required to do.

"5-Star Customer Service " Read full review on TripAdvisor 2/22/2012 Vote