Sheraton Atlanta Downtown, Atlanta, Helpful

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Rank

18th

Out of 426

Sheraton Atlanta Downtown	Average Price: $173 Check Rates

Hotel Class:

165 COURTLAND

Atlanta, 30303 View map

3-Star Hotel Rank: 7 of 93
Average review rating: 3.84

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (43) , MyTravelGuide (961) , TripAdvisor (317) , YahooTravel (34)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (16) adequate (8) attentive (11) awesome (15) beautiful (29) best (50) better (25) big (23) cares (35) clean (152) cleanliness (8) comfortable (94) comfy (8) convenient (34) cool (8) courteous (16) decent (16) delicious (7) efficient (7) enjoyable (8) excellent (51) exceptional (18) fabulous (7) fantastic (9) fast (10) free (45) fresh (17) friendly (163) fun (7) good (180) great (182) happy (19) helpful (154) huge (16) liked (85) love (27) new (40) nice (196) outstanding (19) perfect (12) pleasant (27) pleased (13) plenty (14) positive (13) professional (23) quiet (27) reasonable (20) spacious (15) welcoming (29) wonderful (30)

Helpful

Appears in 311 comments.

The following words were used in comments with Helpful:
clean (20) comfortable (8) concierge (21) courteous (15) desk (24) downtown (8) employee (13) extremely (18) friendly (106) great (24) hotel (53) location (13) management (9) most (10) need (10) nice (23) not (32) room (15) service (16) staff (179)

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1. The general manager is just as nice and helpful, and was working right alongside the rest of the team.

"Very Professional Upscale Hotel " Read full review on TripAdvisor 5/13/2012 Vote

2. Throughout my stay the employees were very nice and helpful.

"Very Professional Upscale Hotel " Read full review on TripAdvisor 5/13/2012 Vote

3. The managers bent over backwards to help me out and move me.

"Great customer service~ " Read full review on TripAdvisor 5/10/2012 Vote

4. It was an unbelievable help.

"Fantastic service! " Read full review on TripAdvisor 5/10/2012 Vote

5. Every where you turn in this place someone is asking if they can help.

"Best service staff ever! " Read full review on TripAdvisor 5/9/2012 Vote

6. Jamal was the bell hop that checked my bag, man he was so nice and helpful I wanted to take him home.

"Best service staff ever! " Read full review on TripAdvisor 5/9/2012 Vote

7. I stopped at the front desk, where Sewit got right on the case, making calls to Philips Arena security, recommending next steps, reassuring me and being incredibly helpful.

"Professional, Pleasant and Attentive Staff " Read full review on TripAdvisor 5/8/2012 Vote

8. Atlanta has 'ambassadors' out on the street that were helpful and friendly if you were needing directions to places.

"Awesome Staff " Read full review on TripAdvisor 5/3/2012 Vote

9. Very friendly and helpful staff, can't say enough about how great they were.

"Awesome Staff " Read full review on TripAdvisor 5/3/2012 Vote

10. She helped me plan a trip to the ball park without having to drive.

"WOW, Outstanding Customer Service! The entire staff deserves recognition. " Read full review on TripAdvisor 5/1/2012 Vote