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Users can vote for helpful comments, which are saved in the Most helpful section.
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1. It would have been more appropriate, however, had she then done something to help us find out such as call in another staff member on duty or look up the directions online.
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2. Overall, I would recommend this hotel, but be sure to ask in advance if there they will be hosting any conferences and, if you are driving, secure your directions with the concierge well in advance and do not rely on front desk personnel to be helpful.
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3. One final moderately disconcerting feature of our trip was when, upon our checking out at 3:00am to catch an early-morning flight and asking at the front desk for help confirming what we thought were the directions to the airport the desk attendant replied, 'I wouldn't know, I don't drive,' and nothing else.
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4. Mastrobuoni, who was exceedingly helpful with a number of arrangements we needed to have made.
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5. She was always very patient, attentive, and informative and she went out of her way to be helpful.
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6. Front desk manager was especially helpful in meeting our requests as Starwood Preferred Guests, and he made us feel valued and appreciated as customers.
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7. Concierge staff amazing, especially Mary, who over-delivered big time when my business meeting required some last minute help.
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8. The people at the concierge and front desk were always extremely helpful and friendly and even went out of their way to help us with parking, directions to restaurants, etc.
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9. The conceirge was awesome and very helpful, both the evening and daytime.
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10. This hotel is in a good location, but I'm sure that there are other hotels in the area that have a much friendly and more helpful staff.
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