The Genesee Grande Hotel, Syracuse, Complaint

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OpinionWell
Rank

4th

Out of 18

The Genesee Grande Hotel	Average Price: $223 Check Rates

Hotel Class:

1060 East Genesee Street

Syracuse, 13210 View map

0-Star Hotel Rank: 4 of 56
Average review rating: 4

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (1) , Travelocity (4) , TripAdvisor (145) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (1) annoy (1) arrogant (1) avoid (2) bad (10) big deal (4) bothersome (1) chipped (1) complain (4) complaint (5) dated (2) delay (1) dirty (3) disappoint (10) disturbing (1) dump (4) expensive (4) hard (4) hardly (3) inconvenient (3) issue (11) lack (3) loud (4) negative (4) noise (3) noisy (4) odor (2) outdated (3) outrageous (2) poor (6) poorly (2) pricey (3) problem (16) rowdy (1) rude (5) sad (1) slow (3) smell (3) sophisticated (1) stain (1) terrible (4) tiny (4) too small (2) uncomfortable (2) unfortunate (3) unsure (1) unwelcoming (1) worn (1) worst (1) wrong (4)

Complaint

Appears in 10 comments.

The following words were used in comments with Complaint:
complaints (10) guest (2) management (2) noise (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I didnt have to call even once for a complaint.

"Best Rested " Read full review on TripAdvisor 3/4/2012 Vote

2. Only complaint is the comforter was had a very large stain on it, which was gross.

"Good, but not Great " Read full review on TripAdvisor 10/11/2009 Vote

3. WHEN WE CHECKED OUT AND INFORMED THE STAFF OF THE PROBLEMS NO APOLOGY WAS OFFERED, JUST A COMMENT THAT A NOTE WOULD BE MADE OF OUR COMPLAINTS.

"BEAUTIFUL LOBBY BUT.......... " Read full review on YahooTravel 4/8/2009 Vote

4. My biggest complaint, however, was the lack of space in the bathroom for putting anything.

"Not the best choice " Read full review on TripAdvisor 1/17/2009 Vote

5. The only complaint was that there was some kind of noise outside the window that started very very early in the morning.

"Close to Syracuse University " Read full review on TripAdvisor 3/28/2008 Vote

6. The only complaint was that there was some kind of noise outside the window that started very very early in the morning.

"Close to Syracuse University " Read full review on TripAdvisor 3/28/2008 Vote

7. No complaints.

"Very nice " Read full review on Expedia 10/16/2007 Vote

8. On the second night and after I complained to two different managers (my guests complaints to several managers didn't work), my guest were able to move to suites with working AC.

"BROKEN Air Condition in August " Read full review on YahooTravel 8/8/2005 Vote

9. My only complaint was the internet connection .

"For a small city ... it`s pretty Grande " Read full review on TripAdvisor 5/27/2005 Vote

10. My one complaint, was that we ordered breakfast, through room service.

"Beautiful Hotel " Read full review on TripAdvisor 2/16/2005 Vote