The Genesee Grande Hotel, Syracuse, Complain

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OpinionWell
Rank

4th

Out of 18

The Genesee Grande Hotel	Average Price: $223 Check Rates

Hotel Class:

1060 East Genesee Street

Syracuse, 13210 View map

0-Star Hotel Rank: 4 of 56
Average review rating: 4

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (1) , Travelocity (4) , TripAdvisor (145) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (1) annoy (1) arrogant (1) avoid (2) bad (10) big deal (4) bothersome (1) chipped (1) complain (4) complaint (5) dated (2) delay (1) dirty (3) disappoint (10) disturbing (1) dump (4) expensive (4) hard (4) hardly (3) inconvenient (3) issue (11) lack (3) loud (4) negative (4) noise (3) noisy (4) odor (2) outdated (3) outrageous (2) poor (6) poorly (2) pricey (3) problem (16) rowdy (1) rude (5) sad (1) slow (3) smell (3) sophisticated (1) stain (1) terrible (4) tiny (4) too small (2) uncomfortable (2) unfortunate (3) unsure (1) unwelcoming (1) worn (1) worst (1) wrong (4)

Complain

Appears in 5 comments.

The following words were used in comments with Complain:
guest (2) management (2) room (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Everything was clean and I found nothing to complain about.

"Great Hotel " Read full review on TripAdvisor 5/11/2012 Vote

2. Thankfully, we were reassigned after we complained about the room, but I would never stay here again -- the room we were originally offered was not even worth a 1.

"Were given a hideously bad room " Read full review on TripAdvisor 9/13/2010 Vote

3. my room was toasty warm, but my companion who stayed in a room over the parking lot complained that it was cold.

"disappointing customer service " Read full review on Expedia 12/10/2008 Vote

4. When I complained at the front desk when checking out, the staff acted a bit remote and uncaring.

"Didn't get what I asked for! " Read full review on YahooTravel 11/24/2007 Vote

5. On the second night and after I complained to two different managers (my guests complaints to several managers didn't work), my guest were able to move to suites with working AC.

"BROKEN Air Condition in August " Read full review on YahooTravel 8/8/2005 Vote