Rancho Bernardo Inn, San Diego, Poor

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OpinionWell
Rank

13th

Out of 517

Rancho Bernardo Inn	Average Price: $268 Check Rates

Hotel Class:

17550 Bernardo Oaks Drive

San Diego, 92128 View map

4-Star Hotel Rank: 6 of 30
Average review rating: 3.87

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (22) , MyTravelGuide (52) , Travelocity (5) , TripAdvisor (389) , YahooTravel (8)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Poor	Appears in 16 comments.

The following words were used in comments with Poor:
area (2) breakfast (2) customer (3) floor (2) food (3) good (2) not (5) room (3) service (9)

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1. All in all a very poor experience and my company will not be going back, nor will the employees.

"Think twice about staying here - Multiple thefts have occured " Read full review on TripAdvisor 1/26/2012 Vote

2. Brunch -How do you say enough bad things about a breakfast that included NO fresh fruit (are you kidding), a poor collection of overdone and underdone buffet choices, including eggs Benedict that we could barely chisel through with our dull knives.

"Awful, over priced, over rated! " Read full review on TripAdvisor 1/14/2012 Vote

3. The construction is either so old that the floors shake, or it's always been very, very, poor.

"Huge disappointment on several levels. " Read full review on TripAdvisor 12/17/2011 Vote

4. BTW, I never heard back from the guest services manager either, which I do believe is poor customer service.

"It could have been a better experience... " Read full review on TripAdvisor 11/19/2011 Vote

5. This resort is brimming with possibilities with it's gorgeous surroundings, but with the lack of communication, mistakes in billing and poor customer service it falls out of grace.

"Beware of final bill/charges to room! " Read full review on TripAdvisor 11/2/2011 Vote

6. This, combined with the rest of the 1st and poor 2nd cuts caused us to fee the course was not in good shape even though it is advertised to be the only S.

"Overlooking the small things brings it down from 5 to 4 star.... " Read full review on TripAdvisor 9/15/2011 Vote

7. But rooms 801-831, with their single-pane windows, should be avoided, due to poor proximity to parking areas.

"Disappointed. Our discount applied to our service too, I guess. " Read full review on TripAdvisor 8/7/2011 Vote

8. I was more stressed when I came out because of the POOR service I received.

"Spa VERY OVERPRICED for the poor service I received:( " Read full review on TripAdvisor 7/30/2011 Vote

9. Third, the sound insulation between rooms (especially those with doors that allow for adjoining rooms) is poor.

"Little disappointments everywhere " Read full review on TripAdvisor 8/12/2010 Vote

10. The service was very poor.

"Nice but not a great value " Read full review on YahooTravel 8/10/2009 Vote