5. Location, right across the street from the mall, a block from the back end of the GaslampCustomer Service, everyone was very friendly, from valet to front desk, to concierge, to security (we left two items behind in the room, and they searched for them and are sending them back)Cons:Parking, valet only, and is a bit expensive at $28/day, however, after paying $71 a night I wouldn't complain much but would be if I were paying a rack rate.