Hilton Philadelphia, Philadelphia, Rude

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Rank

43rd

Out of 177

Hilton Philadelphia	Average Price: $149 Check Rates

Hotel Class:

4509 Island Avenue

Philadelphia, 19153 View map

3-Star Hotel Rank: 24 of 57
Average review rating: 2.95

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (8) , Expedia (39) , MyTravelGuide (183) , Travelocity (5) , TripAdvisor (225) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 16 comments.

The following words were used in comments with Rude:
arrival (2) charged (3) desk (5) food (2) hotel (2) indifferent (2) management (2) manner (2) meal (2) not (2) order (4) room (7) service (2) staff (7)

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1. From the moment I arrived, I was treated rudely by the desk staff, who couldn't have been more indifferent to my presence or questions.

"Lousy desk staff " Read full review on TripAdvisor 7/9/2010 Vote

2. to be able to take our order - was rude - double charged some or the drinks when they had been paid cash or charged to a room - unorganized when taking orders: didn't note anything down & was only taking 1 order at a time - forgot one meal all together - said to one of us that the reason why she hadn't taken her order earlier (after about 45 min.

"Not what I expected from a HITON: Worst hotel experience I've ever had " Read full review on TripAdvisor 7/6/2010 Vote

3. Wait staff in restaurant was rude to boot.

"Hotel was average. Nothing to write home... " Read full review on TripAdvisor 6/10/2010 Vote

4. But this was just one incidence of rude customer service.

"Worst hotel ever" " Read full review on TripAdvisor 4/18/2010 Vote

5. The wait staff at 'The Landing' had one extremely rude waiter (His name is Marcus) and he accused several of us of being liars and trying to get free food when we tried to charge it to our room.

"Worst hotel ever" " Read full review on TripAdvisor 4/18/2010 Vote

6. She was rude, dismissive and loud which only aggravated us more.

"comfortable rooms, poor customer service " Read full review on TripAdvisor 2/21/2010 Vote

7. Bottome line: the hotel was not super-clean; the dining options in the hotel are not good; the staff was okay, and some were downright rude.

"Don`t Do It " Read full review on TripAdvisor 8/15/2008 Vote

8. I was told in a very rude manner that I had to wait until 3 to get a new room.

"Don`t Do It " Read full review on TripAdvisor 8/15/2008 Vote

9. After reading other reviews, I must concur that some of the staff were rude and unhelpful.

"Don`t Do It " Read full review on TripAdvisor 8/15/2008 Vote

10. First, when I went to check in the people were rude, and acted as if a guest trying to check into their room was an inconvenience to them.

"Conrad Hilton would be turning in his grave... " Read full review on TripAdvisor 6/25/2008 Vote