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Rank
43rd
Out of 177

Hilton Philadelphia

Average Price: $149  
 
Hotel Class:
4509 Island Avenue
Philadelphia, 19153 View map  
3-Star Hotel Rank: 24 of 57
Average review rating: 2.95
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (8) , Expedia (39) , MyTravelGuide (183) , Travelocity (5) , TripAdvisor (225) , YahooTravel (4)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Poor
Appears in 12 comments. 
The following words were used in comments with Poor:
bar (2)   breakfast (2)   clean (4)   coffee (2)   customer (3)   disappoint (2)   expectation (2)   experience (2)   food (2)   good (2)   hotel (3)   housekeeping (2)   never (2)   not (4)   pretty (2)   room (11)   service (5)   water (3)   worst (2)    
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1. Unfortunately, the TV reception was poor (brought back childhood memories of 'snow' on the screen, the wired internet connection did not work (more below) and the room had virtually no soundproofing, so I 'enjoyed' the girls night out conversation well past midnight from the room to my right and the TV or radio until 4 a.
"Exceeded low expectations " Read full review on TripAdvisor   5/3/2011 Vote      
2. Breakfast was good, no issues here but for goodness sake, the rooms (the one I stayed in) was a mess and, for the price I paid, was very poor indeed.
"Could not believe this was Hilton " Read full review on TripAdvisor   3/20/2011 Vote      
3. poor service at restaurant, below average food at The Landing Sports bar.
"Not Impressed, pricey, close to airport " Read full review on TripAdvisor   10/27/2010 Vote      
4. Then there's the lack of wi-fi in rooms (generally poor wifi overall, it was ok in the conference room but pretty much everywhere else in the hotel it was nonexistent), or the in-room coffee machine being randomly placed on the dresser nowhere NEAR an electrical outlet (seriously, do you not expect us to actually USE the thing?) or the cheap-os not providing bottled water in the rooms anymore, or the ridiculous breakfast situation.
"Below Average " Read full review on TripAdvisor   8/21/2010 Vote      
5. Hilton Philadelphia airport was a deeply disappointing experience, from the 20 minute wait to check-in, to the dirty elevator, dingy carpeting, and guest room, the poor service in the filthy bar, finally the gentleman in the coffee kiosk more concerned about chatting with his friend than serving customers there was no aspect of this experience that did not fail to disappoint.
"What a dump " Read full review on TripAdvisor   7/1/2010 Vote      
6. Having only one shovel available and no one on duty to assist is very poor customer service and poor planning.
"comfortable rooms, poor customer service " Read full review on TripAdvisor   2/21/2010 Vote      
7. The worst part of this hotel is the poor customer service.
"Stuck in the 70's " Read full review on TripAdvisor   4/21/2009 Vote      
8. Also, housekeeping did a poor job at cleaning the room and they never provided me with clean glasses for water.
Read full review on MyTravelGuide   9/21/2008 Vote      
9. Also, housekeeping did a poor job at cleaning the room and they never provided me with clean glasses for water.
Read full review on MyTravelGuide   9/9/2008 Vote      
10. I had read some pretty poor reviews and was expecting the worst.
"Worried for nothing! " Read full review on TripAdvisor   4/30/2006 Vote      
   
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