Hilton Philadelphia, Philadelphia, Problem

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Rank

43rd

Out of 177

Hilton Philadelphia	Average Price: $149 Check Rates

Hotel Class:

4509 Island Avenue

Philadelphia, 19153 View map

3-Star Hotel Rank: 24 of 57
Average review rating: 2.95

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (8) , Expedia (39) , MyTravelGuide (183) , Travelocity (5) , TripAdvisor (225) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Problem

Appears in 27 comments.

The following words were used in comments with Problem:
desk (4) floor (2) guest (4) hotel (8) internet (2) need (2) not (2) phone (2) reception (2) room (7) staff (4)

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1. We were not the only ones to have to return to the lobby and get our key cards reset before being able to access our room---we ran into another person from our same floor experiencing the same problem.

"Hilton Hotel Convenient and Comfortable " Read full review on TripAdvisor 5/18/2012 Vote

2. The main problems we experienced had to do with the staff being apparently overwhelmed by the volume of guests.

"Convenient and affordable with some service problems " Read full review on TripAdvisor 2/21/2012 Vote

3. One of the cheap hostels I stayed at prior to the Hilton was responsive and I now know that the problem came from there.

Read full review 9/13/2011 Vote

4. Because it was graduation time,prices were high and vacancy in any hotel was a problem.

"An embarassment for the Hilton Chain " Read full review on TripAdvisor 5/24/2011 Vote

5. He claimed to have fixed the reception problem, but it was unchanged when I turned on the TV, so I called again.

"Exceeded low expectations " Read full review on TripAdvisor 5/3/2011 Vote

6. , I reported the TV reception and internet problem to the front desk.

"Exceeded low expectations " Read full review on TripAdvisor 5/3/2011 Vote

7. The problem was not evident until I entered the guest room; the interior walls and the lack of sound insulation really need attention.

"Exceeded low expectations " Read full review on TripAdvisor 5/3/2011 Vote

8. The hotel staff were wonderful and couldn't have been more accomidating, and it's really unfortunate, but it sure appears that they have a real problem.

Read full review 2/27/2011 Vote

9. I'm just very concerned about this problem.

Read full review 1/17/2011 Vote

10. We have trained our Housekeeping staff to be aware of identifying any potential problem and all rooms are inspected on a daily basis.

Read full review 10/22/2010 Vote