Hilton Philadelphia, Philadelphia, Complaint

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Rank

43rd

Out of 177

Hilton Philadelphia	Average Price: $149 Check Rates

Hotel Class:

4509 Island Avenue

Philadelphia, 19153 View map

3-Star Hotel Rank: 24 of 57
Average review rating: 2.95

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (8) , Expedia (39) , MyTravelGuide (183) , Travelocity (5) , TripAdvisor (225) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 15 comments.

The following words were used in comments with Complaint:
airport (2) clean (2) coffee (2) complaints (15) desk (2) floor (4) hotel (4) liked (2) nasty (2) not (3) room (6)

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1. One complaint would be the in-room coffee maker which makes individual cups of lousy coffee.

"Adequate for a one-night stay " Read full review on TripAdvisor 3/28/2012 Vote

2. We got a great group rate for the room since we were part of the Ghost Hunters group, so I guess these are small complaints considering the price we paid for the room.

"Enjoyed our stay at Hilton Philadelphia Airport! " Read full review on TripAdvisor 6/15/2011 Vote

3. Our only complaint would be the bathroom, which was handicap accessible.

"Enjoyed our stay at Hilton Philadelphia Airport! " Read full review on TripAdvisor 6/15/2011 Vote

4. But I'm not sure if I can stay at any hotel that has had this many complaints.

Read full review 1/17/2011 Vote

5. My main complaint involved the lack of wi-fi internet service.

"Somewhat Average Hotel " Read full review on TripAdvisor 8/24/2010 Vote

6. No complaints about the rest of my stay.

"Lousy desk staff " Read full review on TripAdvisor 7/9/2010 Vote

7. Those who stayed had not complaints about the rooms.

"Great Place for a Corp Meeting by the Airport " Read full review on TripAdvisor 6/18/2010 Vote

8. Of course this could happen in any hotel but what's worse it that the complaint we lodged with the front desk and security made no difference so we suffered until the kids ran out of steam.

"Convenience at a price " Read full review on Expedia 4/4/2009 Vote

9. The line was so long (about 20 people deep) that I realized that there was no way to make my complaint and still make the airport shuttle to make my flight.

"Should have stayed at the Fairfield... " Read full review on TripAdvisor 1/5/2009 Vote

10. My only complaint was the floors seemed kind of nasty, like there was a film on the floor that wasn't completely cleaned up.

Read full review on MyTravelGuide 9/9/2008 Vote