Imperial Swan, Orlando, Complain

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OpinionWell
Rank

209th

Out of 543

Imperial Swan	Average Price: $42 Check Rates

Hotel Class:

7050 South Kirkman Road

Orlando, 32819 View map

2-Star Hotel Rank: 46 of 114
Average review rating: 2.34

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (69) , TripAdvisor (317) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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awful (17) bad (105) bed bugs (18) broken (26) bug (9) chipped (12) complain (42) damage (8) dated (6) dingy (6) dirt (6) dirty (82) disappoint (6) disgust (36) dump (16) expensive (6) filth (9) filthy (39) gross (12) hard (13) horrible (18) horror (8) issue (22) lack (6) loud (11) mess (7) mildew (10) mold (27) nasty (21) nightmare (7) noisy (6) peeling (8) poor (6) problem (41) rat (8) roach (17) rude (28) scary (7) shock (5) smell (96) smelly (11) stain (8) stink (6) terrible (14) unclean (7) unhelpful (9) urine (7) worn (10) worst (36) wrong (8)

Complain

Appears in 41 comments.

The following words were used in comments with Complain:
best (5) bug (3) driving (3) guest (5) helpful (4) hotel (22) liked (3) luxurious (4) management (4) never (6) night (3) not (10) offers (3) pool (5) price (3) problem (7) room (13) useful (4) wall (3) water (3)

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1. Yes it was raining inside my bed was completely soaked to the point where we complained and were changed room; the second room had a damp ceiling and the Television was not working due to a satellite and round 1am our door was opened whilst we were sleeping luckily we had put the chain on the door which prevented the door from opening.

"PLEASE DO NOT RUIN YOUR HOLIDAY!! You have been warned " Read full review on TripAdvisor 3/5/2012 Vote

2. The first morning, another guest was complaining about the offerings and commented that we were the first guests she had seen in their 4 day stay.

"Haunted Hotel...scary place that should be condemned! " Read full review on TripAdvisor 1/30/2012 Vote

3. you complain and nothing is done.

"This Hotel changes its name a lot but standard remains the same VERY BAD " Read full review on TripAdvisor 11/27/2011 Vote

4. When we complained they just said to fill a form out and there were several other people complaining about backed up toilets and the like.

"Never stay here. " Read full review on TripAdvisor 7/12/2011 Vote

5. There were holes in the walls, dirty headboards, dirty walls, disgusting bathroom with dead bugs smeared on the wall, dresser drawer was falling off, toilet didnt flush, no hot water, parking lot was a construction dump, ice machine was broken, & when we picked up the phone on the nightstand to call the front desk to complain the phone line was ripped out.

"Hotel out of a HORROR MOVIE " Read full review on TripAdvisor 12/27/2010 Vote

6. In fact, while I usually check out Trip Advisor before I stay at a hotel, I often think that the reviews are written by snobby people who are mad about life and like to complain.

"I am not picky, but this place was terrible. " Read full review on TripAdvisor 10/18/2010 Vote

7. Let me start by saying that I am not usually one to complain about a hotel.

"I am not picky, but this place was terrible. " Read full review on TripAdvisor 10/18/2010 Vote

8. ( dont expect luxury if you aint paying for it) so why the hell do people complain about the rooms, yes i agree it needs some updating and is a bit run down but in my experience it was clean and the staff were more than helpful, on our 4th day we encountered a problem with our room and were given another room without any problem, lori the hotel manager goes out of her way to help where she can, she knows the hotel has some problems and is trying her best to resolve them.

"cheap budget hotel you get what you pay for " Read full review on TripAdvisor 9/26/2010 Vote

9. the location is fab 5 mins from universal and right on the drive,if i was to complain about anyhing it would have to be about the lack of pool furniture and the fact that the pool bar was never open during our stay, during my stay here i never saw a cockroach or any other kind of bug, we always felt safe and secure, so in a nut shell if you want luxury dont stay here, you get what you pay for and this hotel offered value for the money we paid .

"cheap budget hotel you get what you pay for " Read full review on TripAdvisor 9/26/2010 Vote

10. ( dont expect luxury if you aint paying for it) so why the hell do people complain about the rooms, yes i agree it needs some updating and is a bit run down but in my experience it was clean and the staff were more than helpful, on our 4th day we encountered a problem with our room and were given another room without any problem, lori the hotel manager goes out of her way to help where she can, she knows the hotel has some problems and is trying her best to resolve them.

"cheap budget hotel you get what you pay for " Read full review on TripAdvisor 9/26/2010 Vote