3. Various pieces of furniture disappeared without explanation, not to be replaced, the carpets were filthy, the cleaning was extremely limited (our carpet was only vacuumed once in three weeks), the timing of the cleaning was often unacceptably late, (we often returned from the parks at 4-5pm to find our room uncleaned), the pool area tables were often not cleaned from the day before, the pool area itself was dated and had broken and missing tiles.