Saint Marie Hotel New Orleans, New Orleans, Mistake

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OpinionWell
Rank

19th

Out of 427

Saint Marie Hotel New Orleans	Average Price: $165 Check Rates

Hotel Class:

827 Toulouse Street

New Orleans, 70112 View map

3-Star Hotel Rank: 10 of 125
Average review rating: 4.13

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (67) , Travelocity (5) , TripAdvisor (700) , YahooTravel (34)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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avoid (17) awful (6) bad (63) big deal (11) complain (22) complaint (19) dated (10) difficult (5) dirty (19) disappoint (34) disturbing (11) expensive (17) filthy (6) gross (5) hard (20) inconvenient (4) issue (32) lack (7) loud (31) mice (10) mildew (13) mistake (5) mold (21) negative (19) noise (142) noisy (36) odor (11) outdated (9) peeling (6) poor (5) pricey (8) problem (76) ridiculous (4) rock (5) rodent (4) rowdy (5) rude (18) sick (5) slow (24) smell (72) stained (6) stale (4) terrible (16) tiny (17) uncomfortable (7) unfortunate (11) unfriendly (7) weird (5) worst (11) wrong (10)

Mistake

Appears in 6 comments.

The following words were used in comments with Mistake:
charged (2) reservation (2) room (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Yes, a mistake was made.

"A superior customer service effort.... " Read full review on TripAdvisor 4/6/2012 Vote

2. We happened to be with a large group - we were promised adjoining rooms with another couple and again, they made a mistake.

"Terrible service in NOLA! " Read full review on TripAdvisor 12/27/2011 Vote

3. The hotel ended up charging us twice upon checkout- and it was a whole new mess trying to get them to fix their mistake- how unexpected.

"Great location but RUDE, rude, rude staff! " Read full review on TripAdvisor 1/2/2010 Vote

4. ' I told him that in my opinion it was a shady practice to spring additional charges on guests who reserve over the phone and that since the reservation agent admitted that it was her mistake I shouldn't have to pay.

"Great location but RUDE, rude, rude staff! " Read full review on TripAdvisor 1/2/2010 Vote

5. Orbitz lists this as a 4 star property, but that is a mistake.

"Pretty Tired Property " Read full review on TripAdvisor 11/28/2007 Vote

6. Turns out that our room was switched with another traveler`s room earlier that day by mistake.

"Cute, Great Location, Good Value for the $ " Read full review on TripAdvisor 11/14/2006 Vote