Ocean Key House, Key West, Complain

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OpinionWell
Rank

6th

Out of 168

Ocean Key House	Average Daily Rate: NA Check Rates

Hotel Class:

Zero Duval Street

Key West, 33040 View map

4-Star Hotel Rank: 2 of 16
Average review rating: 4.38

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (86) , MyTravelGuide (13) , TripAdvisor (284) , YahooTravel (17)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 12 comments.

The following words were used in comments with Complain:
cruise (2) hotel (2) management (2) not (4) reviews (2) room (4)

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1. When we complained, they said it is a mistake of the travel agency (our travel documents said a superior room and descriped it as a large room).

"Disappointed " Read full review on TripAdvisor 1/5/2009 Vote

2. - the main restaurant is nice, a little pricey, and although our waiter was a little slow, he did throw in the wine for free even though we hadn't complained.

"Relaxing atmosphere in perfect location " Read full review on TripAdvisor 1/4/2009 Vote

3. Other reviewers have complained about the roosters outside.

"The Way To Go in Key West " Read full review on TripAdvisor 11/28/2008 Vote

4. Also the door to the balcony did not lock which could have been a security issue but we did not complain as we were on the third floor.

"Nice Hotel with some issues " Read full review on TripAdvisor 4/20/2008 Vote

5. After complaining to the hotel manager Syd about the cruise ship thing, he concurred and said that he understood and would try to get us some sort of compensation.

"cruise ships ruin trip " Read full review on TripAdvisor 4/13/2008 Vote

6. Our showers were just as lukewarm in the morning, but this was probably our fault for not complaining sooner.

"Why on earth would you stay anwhere else in Key West?!?! " Read full review on TripAdvisor 7/21/2007 Vote

7. Roosters - Ok, some people have complained about the roosters waking them up.

"Why on earth would you stay anwhere else in Key West?!?! " Read full review on TripAdvisor 7/21/2007 Vote

8. My husband complained that in addition to the roosters, there was too much light coming into the room.

"Disappointed! " Read full review on TripAdvisor 6/19/2007 Vote

9. We were so tired at the end of the night that we never complained about most things to the staff, and put up with all the issues.

"for $189? Maybe " Read full review on TripAdvisor 10/3/2006 Vote

10. We decided to cut short our stay and when we complained to the hotel management, our complaint was handled well and professionally.

"Very Disappointed " Read full review on TripAdvisor 5/16/2006 Vote