Hilton Houston, Houston, Problem

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Rank

40th

Out of 718

Hilton Houston	Average Price: $132 Check Rates

Hotel Class:

3000 NASA Road One

Houston, 77058-4322 View map

2-Star Hotel Rank: 3 of 199
Average review rating: 3.56

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (29) , MyTravelGuide (71) , Travelocity (4) , TripAdvisor (100) , YahooTravel (4)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit high (1) bad (7) barely (3) complain (6) complaint (6) cope (2) cramped (2) damage (5) dated (3) dirty (6) disappoint (11) expensive (6) hassle (2) issue (4) lack (6) loud (3) mess (2) mold (3) noise (11) outdated (3) overpriced (3) peeling (3) poor (4) poorly (2) pricey (2) problem (10) rude (6) scary (1) shame (1) shock (1) sick (1) slow (2) smell (9) smelly (2) smoker (1) stained (2) stale (1) tacky (1) tear (1) terrible (6) tiny (4) unacceptable (4) uncomfortable (2) unfortunate (1) urine (1) was a joke (1) weird (1) worn (2) worst (4) wrong (8)

Problem

Appears in 11 comments.

The following words were used in comments with Problem:
bed (2) desk (2) room (4) sheets (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. There are no exhaust fans in the bathrooms, so mold and mildew are a constant problem, along with peeling paint and wallpaper.

"Dank, dirty and a mold/mildew problem " Read full review on TripAdvisor 4/16/2012 Vote

2. Hilton fixed the problem with grace, dignity and obviously understood the consequences of such a poor mistake and I am grateful for their integrity and honor.

"Strange experience checking in, Great response from management next day " Read full review on TripAdvisor 3/10/2012 Vote

3. We requested a room with two double beds which was not a problem.

"Strange experience checking in, Great response from management next day " Read full review on TripAdvisor 3/10/2012 Vote

4. We have never run into a problem and are very happy with their 'green' approach to sheets and towels.

"convenience and comfort " Read full review on TripAdvisor 12/6/2011 Vote

5. Next to this after having problems opening my door for the 8th time (so everytime you go up, doesn't open, go down again to reception to get a new keycard) it didn't open at all anymore.

"Terrible ! Not what you would expect from a Hilton hotel. Bad maintained, old rooms " Read full review on TripAdvisor 9/9/2011 Vote

6. We told the front desk agent upon check out about the door problem and that we were very disappointed.

"Poor customer service! " Read full review on TripAdvisor 5/9/2011 Vote

7. Had problems with the shower & moved to second room where there was nothing but sheets on the bed and third room was the charm but Tom the front desk attendent was very helpful & made sure that we were taken care of.

"Great deal for the price! " Read full review on TripAdvisor 4/25/2011 Vote

8. The room was discounted a small percentage without a problem.

"Does Not Meet Hilton Standards " Read full review on TripAdvisor 5/10/2010 Vote

9. The only problem is that the air conditioning didn't seem to be working right.

Read full review on MyTravelGuide 4/1/2009 Vote

10. We called the person that was left in charge, he came to see what the problem was, was explained to him, and my husband demanded to see the manager; no one ever came up to see what the problem was.

"Wedding Disaster " Read full review on TripAdvisor 11/1/2007 Vote