Hilton Houston, Houston, Poor

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Rank

2nd

Out of 718

Hilton Houston	Average Price: $267 Check Rates

Hotel Class:

1600 Lamar Street

Houston, 77010 View map

4-Star Hotel Rank: 1 of 30
Average review rating: 3.85

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (838) , Travelocity (7) , TripAdvisor (331) , YahooTravel (35)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Poor	Appears in 21 comments.

The following words were used in comments with Poor:
attitude (2) bathroom (2) busy (4) clean (2) coffee (2) customer (3) downtown (2) guest (2) hotel (11) lighting (2) location (2) night (3) not (4) reviews (2) room (3) service (6) staff (3)

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1. The room was adequate but having to drive around downtown Houston looking for food made for a rather poor experience.

"Amazingly unprepared for lots of people " Read full review on TripAdvisor 3/18/2012 Vote

2. However, it must be said that I knew to expect poor customer service from the front desk (from other TripAdvisor reviews)- which we did - and that a hotel such as the Hilton should not rest on the facts that the location and facility are nice- it should still be striving to provide their guests with competent, efficient and if not working towards guest satisfaction, should AT LEAST be polite and pretend to know what's going on.

"Location, facility are good; Service needs WORK. " Read full review on TripAdvisor 6/1/2011 Vote

3. I have stayed at the Hilton Americas several times this year and have been disappointed by the poor customer service at the hotel.

"Characterized by poor customer service " Read full review on TripAdvisor 4/1/2011 Vote

4. I started the night by writing a positive review for another hotel but I lost it due to the poor internet connection at this hotel.

"Not the best of the Hilton brand BY FAR. " Read full review on TripAdvisor 4/28/2010 Vote

5. All-in-all at over $160 a night, very poor value.

"Poor value " Read full review on TripAdvisor 7/2/2009 Vote

6. Overall: poor business hotel.

"Just the basics " Read full review on TripAdvisor 4/8/2009 Vote

7. Overall: poor business hotel.

"Just the basics " Read full review on Expedia 4/7/2009 Vote

8. poor room service night selection/availability.

Read full review on MyTravelGuide 8/6/2008 Vote

9. The drinks were very expensive in the bar and very poor service.

Read full review on MyTravelGuide 7/2/2008 Vote

10. poor attitude of employees.

Read full review on MyTravelGuide 2/16/2008 Vote