Hilton Houston, Houston, Complain

OpinionWell's Blog

Home » United States » Texas » Houston Destinations » Houston Hotels » Hilton Houston

OpinionWell
Rank

2nd

Out of 718

Hilton Houston	Average Price: $267 Check Rates

Hotel Class:

1600 Lamar Street

Houston, 77010 View map

4-Star Hotel Rank: 1 of 30
Average review rating: 3.85

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (838) , Travelocity (7) , TripAdvisor (331) , YahooTravel (35)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (8) appalled (2) avoid (4) bad (22) complain (10) complaint (13) dirty (8) disappoint (20) downside (12) expensive (37) frustrated (2) hard (15) horrible (5) issue (28) lack (3) loud (8) mad (2) mediocre (3) mistake (4) negative (7) nightmare (4) noise (11) noisy (2) overpriced (9) pathetic (2) poor (7) poorly (5) pricey (7) problem (36) ridiculous (6) rock (3) rough (2) rowdy (2) rude (14) shock (3) slow (5) smell (6) smelly (2) stained (2) tacky (3) terrible (13) uncomfortable (4) unfortunate (6) unfriendly (2) unhappy (2) unhelpful (2) weird (4) worn (3) worst (5) wrong (3)

Complain

Appears in 20 comments.

The following words were used in comments with Complain:
desk (3) experience (2) hotel (3) management (3) night (3) not (8) phone (2) room (4) service (4) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. I stayed there in 3 different weeks between november and december: first night complained about this, no correction.

"Nice Hotel, but the internet speed sucks!! " Read full review on TripAdvisor 12/25/2011 Vote

2. I have stayed in Hilton Americas at least once each month for the last quarter and never had a reason to complain.

"Classy " Read full review on TripAdvisor 12/23/2011 Vote

3. When I tried to call room service to complain I was put on hold for 10 minutes.

"Characterized by poor customer service " Read full review on TripAdvisor 4/1/2011 Vote

4. Called down to the front desk to complain but the experience above happened.

"Horrendous Front Desk Service " Read full review on TripAdvisor 12/27/2010 Vote

5. Put me on hold, ON PURPOSE after hearing roommate in the background state that we needed to complain about the room/service.

"Horrendous Front Desk Service " Read full review on TripAdvisor 12/27/2010 Vote

6. To the credit of the staff, they did remove the internet charges when I complained, and were apologetic about it.

"Nicely Appointed - Terrible Service At Restaurant & Extremely Expensive For Any Other Amenities " Read full review on TripAdvisor 8/30/2010 Vote

7. The only thing I have to complain about is parking that was a little stressfull but hey it's downtown what can you do about that.

"AMAZING RETREAT " Read full review on Expedia 10/8/2009 Vote

8. When we went down to the guest services desk to complain, we were met with very unhelpful, insulting and rude supervisors and Managers.

"Horrible Experience. " Read full review on TripAdvisor 8/12/2009 Vote

9. I am not a high maintenance person or a complainer.

"Great Hotel stay out of the Bar! " Read full review on TripAdvisor 2/17/2009 Vote

10. There was a hotel party in the room next to mine but security put a stop to it as soon as we called to complain.

Read full review on MyTravelGuide 1/5/2009 Vote