Icon Hotel, Houston, Complain

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OpinionWell
Rank

6th

Out of 718

Icon Hotel	Average Price: $184 Check Rates

Hotel Class:

220 Main Street

Houston, 77002 View map

4-Star Hotel Rank: 4 of 30
Average review rating: 4.3

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (35) , Travelocity (5) , TripAdvisor (226) , YahooTravel (22)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (2) avoid (4) awful (3) bad (10) barely (1) big deal (4) broken (5) chipped (2) claustrophobic (3) complain (3) complaint (7) dated (2) dirty (3) disappoint (14) expensive (19) hard (8) hardly (2) hate (2) horrible (4) ignored (4) issue (14) lack (6) loud (5) mediocre (2) mess (2) mistake (2) negative (7) noise (12) noisy (4) outdated (3) outrageous (2) overpriced (4) poor (4) pretentious (2) pricey (9) problem (8) ridiculous (2) rock (2) rowdy (2) rude (5) sad (3) shame (4) slow (6) smell (6) terrible (5) tiny (3) uncomfortable (3) unfortunate (5) would have liked (2) wrong (2)

Complain

Appears in 4 comments.

The following words were used in comments with Complain:
downtown (2) free (2) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. So, I know some people on here complain about the wait for the free (I repeat, FREE) transportation (that goes all over downtown Houston if I forgot to mention that), the cow decor, and whatever else.

"AMAZING HOTEL!!! AND AMAZING FOOD!!! " Read full review on TripAdvisor 12/3/2011 Vote

2. The front desk staff was pleasant and helpful, particularly with regard to reversing a mini-bar charge about which I complained and arranging for the shuttle to my meeting.

"Go Bold or Stay Home " Read full review on TripAdvisor 3/12/2011 Vote

3. After a series of meetings downtown, I returned to the Icon and complained to the hotel manager.

"Terrible Service -- Terrible Hotel " Read full review on TripAdvisor 5/20/2008 Vote

4. I complained about a pile of broken glass on one of the landings (tells you how often the STAFF use the stairs), and had to tell someone a second time on a different day before it was resolved.

"Out of the ordinary, and into the bizarre " Read full review on TripAdvisor 4/8/2006 Vote