4. These include a moldy cat urine smell in my room (which housekeeping never addressed, and a room transfer was not available), a transient in lobby, clearly hearing my upstairs neighbor walking around, the bellman insisting that I pay for a cab ride for what I later learned would be a 10 minute walk (but what he ensured me would take three times that long), and my room not being made up by housekeeping until 3pm or later.