Renaissance Cleveland, Cleveland, Terrible

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OpinionWell
Rank

5th

Out of 115

Renaissance Cleveland	Average Price: $248 Check Rates

Hotel Class:

24 Public Square

Cleveland, 44113 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.75

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (38) , MyTravelGuide (1001) , Travelocity (4) , TripAdvisor (258) , YahooTravel (15)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Terrible

Appears in 18 comments.

The following words were used in comments with Terrible:
bags (2) bed (3) concierge (2) desk (2) food (4) hotel (4) nice (2) not (3) room (9) service (3) small (4) staff (2)

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1. No amount of 'revitalization' will help if you have horrific staff with a terrible attitude.

"Worst Hotel Stay EVER!!!! " Read full review on TripAdvisor 3/26/2012 Vote

2. It was so very obvious that the hotel was terribly understaffed and the few staff that were there were struggling to do a passable job.

"Friendly Staff; Terrible Management " Read full review on TripAdvisor 7/24/2011 Vote

3. Finally, our last night we had a terrible vibration in the wall of our room and after multiple calls to the front desk and a visit by the 'engineer' we were told there was a problem with a compressor ( it was about to fail) and that the other compressors were 'working harder' and they couldn't do anything for us, including change our room, as they were full.

"Friendly Staff; Terrible Management " Read full review on TripAdvisor 7/24/2011 Vote

4. We had a terrible room - it was very small and narrow (you could only get out of the bed on one side) with a view of a tar roof (currently under construction).

"Outdated " Read full review on TripAdvisor 9/20/2010 Vote

5. The WORST- the afore mentioned heat/A/C unit was terrible.

"Needs update " Read full review on TripAdvisor 3/8/2009 Vote

6. You are a cold person and terrible hotel front desk manager.

"Terrible experience " Read full review on TripAdvisor 1/31/2009 Vote

7. customer service terrible.

"Overpriced Small Rooms Rude Service " Read full review on Expedia 12/10/2008 Vote

8. The concierge service was terrible in getting our bags to our room.

Read full review on MyTravelGuide 9/12/2008 Vote

9. The concierge service was terrible in getting our bags to our room.

Read full review on MyTravelGuide 9/12/2008 Vote

10. However the food from Sans Saucy the hotel restaurant was terrible.

Read full review on MyTravelGuide 8/13/2008 Vote