Nine Zero, Boston, Complain

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OpinionWell
Rank

5th

Out of 197

Nine Zero	Average Price: $363 Check Rates

Hotel Class:

90 Tremont Street

Boston, 02108 View map

4-Star Hotel Rank: 4 of 38
Average review rating: 4.29

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (65) , MyTravelGuide (87) , Travelocity (5) , TripAdvisor (815) , YahooTravel (46)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (6) annoy (10) avoid (5) awful (5) bad (32) barely (6) big deal (5) broken (6) complain (14) complaint (22) cramped (8) difficult (5) dirty (12) disappoint (60) disturbing (7) downside (11) dusty (4) errors (6) expensive (42) frustrated (4) hard (27) hardly (7) inconvenient (9) issue (48) lack (14) loud (13) mistake (6) negative (25) noise (39) noisy (9) odor (4) overpriced (10) poor (8) pretentious (5) pricey (23) problem (78) ridiculous (7) rock (5) shock (5) slow (10) smell (19) tacky (5) tear (5) terrible (8) tiny (14) uncomfortable (7) unfortunate (18) weird (4) worn (9) wrong (10)

Complain

Appears in 21 comments.

The following words were used in comments with Complain:
credit (2) desk (3) elevator (2) free (2) hotel (3) management (2) never (3) not (5) room (6) wireless (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We complained at the desk but don't take care about it.

"Nice design but very bad mattress " Read full review on TripAdvisor 1/22/2012 Vote

2. But the personnel was helpful and changed our room to a city view room after we complained.

"Fantastic location " Read full review on TripAdvisor 12/24/2011 Vote

3. We were given a room upgrade for our next stay without even complaining.

"Anniversary in Boston " Read full review on TripAdvisor 11/7/2011 Vote

4. I complained to management, which replied that the policy was to prevent credit card fraud, but they completely ignored the fact that they were violating the terms under which they are allowed to use credit cards.

"Hotel violated credit card merchant agreement (plus design nightmare) " Read full review on TripAdvisor 10/19/2011 Vote

5. In reviews I had read, some folks complained that their room faced an office building, which ours did, but I have to say that it was very quiet and not an issue.

"Great Location for a visit to Boston " Read full review on TripAdvisor 10/25/2010 Vote

6. I never complained during my stay.

"Luxurious Hotel w/ prime location and friendly staff " Read full review on TripAdvisor 9/19/2010 Vote

7. I never complained during my stay.

"Luxurious Hotel w/ prime location and friendly staff " Read full review on TripAdvisor 9/19/2010 Vote

8. Even after we called the front desk to complain about it, it took another 30 minutes before anyone came up.

"Need to take complaints more seriously " Read full review on Expedia 2/11/2010 Vote

9. Who can complain about a wine tasting in the lobby at 5:00? Or the free wireless (for Kimpton InTouch members)? For me, hotels that charge for wireless are high on my list of places to avoid.

"Fantastic choice " Read full review on TripAdvisor 11/14/2009 Vote

10. There was a big green air thing on the top of the adjacent building, but realistically, how could you complain.

"I cannot say enough! " Read full review on TripAdvisor 8/28/2009 Vote