3. From the moment we arrived until our departure it was an awful experience, their lack of service made us feel unwelcome (bell man Erick was unrespectful; yelled at us on our way to the lobby, during check in, we never saw a smile from the front desk lady), room was old and even it was a 'non smoking room', the cigarrete odor was horrible, the hotel at all has no good ventilation; We saw for two consecutive days a tray with dirty dishes outside a room and none seemed to care, windows at the front doors were never clean.