Sheraton Anaheim, Anaheim, Ignored

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Rank

20th

Out of 158

Sheraton Anaheim	Average Price: $181 Check Rates

Hotel Class:

900 South Disneyland Drive

Anaheim, 92802 View map

3-Star Hotel Rank: 6 of 25
Average review rating: 3.64

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (10) , MyTravelGuide (9) , Travelocity (22) , TripAdvisor (524)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Ignored

Appears in 14 comments.

The following words were used in comments with Ignored:
desk (3) generous (2) guest (3) helpful (2) hotel (2) ignore (14) management (3) room (3) staff (6)

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1. Where they let themselves down is on the service side, despite staying here over 10 times my requests to have a room nearer the pool still get completely ignored, on this last occasion I requested it in advance and I asked again at check in.

"Very average and could do better " Read full review on TripAdvisor 1/30/2012 Vote

2. ) the waiters has an attitude and ignores your request, a simple hot water request isn't too hard am i right? wrong.

"The Hotel is 5 Star but the service is like 3 star. " Read full review on TripAdvisor 8/23/2011 Vote

3. As we waited two other employees were checking people in and just ignored us.

"Great hotel- lousy customer service " Read full review on TripAdvisor 5/3/2011 Vote

4. Still we were ignored despite the fact that a porter was standing right inside the main door, chatting away to someone else.

"A Dump " Read full review on TripAdvisor 12/4/2010 Vote

5. Front desk staff will often just ignore you when you stand in the SPG Elite line.

"Lovely grounds but rooms and staff need some improvement " Read full review on TripAdvisor 5/16/2010 Vote

6. but ignores the situation.

"Horrible Experience " Read full review on TripAdvisor 5/9/2010 Vote

7. They had other guests checking in their 'preffered guest/memebers' area & we had the sense that they were extremely helpful to them, but we were just ignored.

"Dissapointed... " Read full review on TripAdvisor 4/3/2010 Vote

8. " The driver ignored all direction from the Disneyland staff person and drove around Disneyland in the back side and dropped us off on the side of the street.

"Not the place to stay " Read full review on TripAdvisor 9/8/2009 Vote

9. However, if you have an issue, be prepared to: get ignored by the front desk staff and the general manager, have the general manager, Ken Buska, try to get you angry and threaten you, have your stuff stolen or tossed out by the staff, and have your vacation memories destroyed by a horrific experience.

"Beware: Poor Treatment if There is an Issue " Read full review on TripAdvisor 7/27/2009 Vote

10. When I complained about the state of my rooms to the manager after my trip, he wrote me a letter that ignored half of my complaints, and only gave me 1500 SPG points for the grief his hotel caused to me.

"Terrible but especially terrible for conferences " Read full review on TripAdvisor 9/23/2008 Vote