Heritage Marina Hotel, San Francisco, Complain

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Rank

79th

Out of 493

Heritage Marina Hotel	Average Price: $125 Check Rates

Hotel Class:

2550 Van Ness Avenue

San Francisco, 94109 View map

2-Star Hotel Rank: 5 of 119
Average review rating: 2.08

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (63) , TripAdvisor (309) , YahooTravel (47)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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annoy (6) avoid (16) awful (7) bad (51) bare (6) bed bugs (65) broken (32) bug (18) complain (21) complaint (9) cope (13) dingy (10) dirt (7) dirty (68) disappoint (17) disgust (39) dump (12) expensive (7) filthy (30) gross (17) hard (19) horrible (26) horror (7) issue (31) itchy (8) lack (7) loud (18) mistake (13) mold (9) nasty (14) negative (8) noise (35) noisy (17) peeling (6) poor (15) problem (47) rude (17) scary (9) slow (26) smell (60) smelly (8) stained (17) terrible (20) tiny (10) unfortunate (12) unsafe (12) urine (10) worn (9) worst (43) wrong (20)

Complain

Appears in 28 comments.

The following words were used in comments with Complain:
carpet (2) desk (4) friendly (2) hotel (6) lobby (2) management (2) not (7) park (2) price (2) problem (3) room (8) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I don't know what people are complaining about, you get what you pay for, in our case, we got more.

"Great Stay! " Read full review on TripAdvisor 4/4/2012 Vote

2. Is not so commun to find a place where you don't have to complain about it.

"Inexpensive for the best! " Read full review on TripAdvisor 2/11/2012 Vote

3. Three positives - our bell hop and the security folks were very friendly, but the folks at the front desk, didn't seem to care when we complained of issues with the room.

"What a disappointment - don't waste your money! " Read full review on TripAdvisor 8/24/2011 Vote

4. We were supposed to have free parking with the special rate, but they said it was $10 - they didn't end up charging us that though since we complained.

"What a disappointment - don't waste your money! " Read full review on TripAdvisor 8/24/2011 Vote

5. Okay so I am NOT the type of person to complain EVER.

"HORRIBLE HORRIBLE HORRIBLE! " Read full review on TripAdvisor 8/20/2010 Vote

6. In the process, I found this review site and found MANY people complaining about bedbugs.

"One word: "Disgusting" " Read full review on TripAdvisor 8/20/2010 Vote

7. So again, i struggled with the door to get it open so that I could go back to the front desk and complain.

"One word: "Disgusting" " Read full review on TripAdvisor 8/20/2010 Vote

8. After complaining with management, they promised to give me a better room the following day, it was late and because the kids I accepted.

"Worst ever stay in my life " Read full review on TripAdvisor 8/18/2010 Vote

9. Fair for the price not complains.

"Not as bad as I people think " Read full review on TripAdvisor 4/16/2010 Vote

10. I later found it out when I called Expedia to complain.

"Terrible hotel experience and customer service " Read full review on Expedia 4/13/2010 Vote