Crowne Plaza Union Square, San Francisco, Rude

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Rank

86th

Out of 493

Crowne Plaza Union Square	Average Price: $251 Check Rates

Hotel Class:

480 Sutter Street

San Francisco, 94108 View map

4-Star Hotel Rank: 31 of 37
Average review rating: 4

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (30) , MyTravelGuide (532) , Travelocity (13) , TripAdvisor (392) , YahooTravel (16)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 26 comments.

The following words were used in comments with Rude:
attitude (2) complain (3) concierge (3) desk (8) guest (2) helpful (2) hotel (2) liked (3) personable (2) reservation (4) room (4) staff (7) useful (2)

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1. rude staff.

"Worst experience " Read full review on TripAdvisor 8/12/2011 Vote

2. In the past when using other 31/2 + stars hotels from Priceline-we have gotten what I call the 'Priceline treatment,' = rude check in, SUPER small, noisy, worst location rooms and don't even bother requesting early/late check in, check out treatment.

"Marriott uses Priceline? Great Surprise!! " Read full review on TripAdvisor 8/1/2011 Vote

3. One last thing, the reception team during my stay was very rude for a 4 stars hotel.

"rude reception team and no free wifi in this 4 stars hotel " Read full review on TripAdvisor 7/28/2011 Vote

4. I was rudely told no and when I enquired further, I was told to leave them in a corner.

"Would not stay here again " Read full review on TripAdvisor 9/7/2010 Vote

5. I was rudely told no and when I enquired further, I was told to leave them in a corner.

"Would not stay here again " Read full review on TripAdvisor 9/7/2010 Vote

6. The next morning, since there was no concierge lounge open for use, I ventured downstairs to ask about the other dining options in the area to which I was informed by the exceptionally rude front desk lady that 'we aren't giving you a voucher just because the concierge is closed, that is standard marriott.

"Dont stay on the 29th floor " Read full review on TripAdvisor 8/21/2010 Vote

7. While we checked in, we got to listen to a front desk associate rudely talk to a person she was checking in who indicated that he had booked a different room than he was given (her response to him was essentially 'prove it' instead of trying to help resolve the situation).

"Dont stay on the 29th floor " Read full review on TripAdvisor 8/21/2010 Vote

8. I came up and asked some questions and she was just plain rude to me.

"Expected more! " Read full review on TripAdvisor 7/7/2010 Vote

9. Great door staff and lovely check-in although the service varied drastically with one of the women on front desk being out right rude.

"A good Marriott - executive rooms well worth the upgrade " Read full review on TripAdvisor 6/18/2010 Vote

10. When we asked to change rooms the next morning (we had booked a king room but had ended up in a twin) the best I can say about the attitude is 'rude and very begrudging'.

"Needs an attitude adjustment " Read full review on TripAdvisor 1/28/2010 Vote