Mandarin Oriental San Francisco, San Francisco, Complain

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Rank

68th

Out of 493

Mandarin Oriental San Francisco	Average Price: $453 Check Rates

Hotel Class:

222 Sansome Street

San Francisco, 94104 View map

5-Star Hotel Rank: 5 of 7
Average review rating: 4.55

OpinionWell Value Index: 1

Traveler reviews analyzed: YahooTravel (25) , MyTravelGuide (5) , Travelocity (1) , Expedia (37) , TripAdvisor (314)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (2) annoy (4) awful (4) awkward (4) bad (12) barely (2) bit dated (2) complain (14) complaint (3) cramped (6) dated (12) delay (3) difficult (2) disappoint (27) downside (4) errors (2) expensive (28) hard (10) hassle (3) hate (3) horrible (6) inconvenient (2) issue (15) lack (10) miserable (3) mistake (4) mold (2) negative (9) noise (14) outdated (5) outrageous (2) poor (5) pretty small (2) pricey (7) problem (12) ridiculous (4) sad (2) sadly (2) shabby (4) shock (3) slow (3) smell (2) tacky (2) terrible (2) tiny (8) unfortunate (9) unfriendly (2) weird (6) worn (5) wrong (4)

Complain

Appears in 16 comments.

The following words were used in comments with Complain:
closet (2) free (2) guest (2) gym (2) hotel (2) lobby (3) management (3) nice (3) reviews (3) street (2)

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1. so knowing that, why would anyone complain.

"Our San Francisco choice for now... " Read full review on TripAdvisor 3/6/2012 Vote

2. But no reason to complain because they are so nice and the rooms are so exquisite.

"Even with renovations going on, it is a great place to stay " Read full review on TripAdvisor 1/30/2012 Vote

3. We were too tired to complain.

"Not impressed " Read full review on TripAdvisor 11/21/2011 Vote

4. A call to complain to the front desk was met with 'thats how the chef choses to prepare the dishes'.

"At best, average " Read full review on TripAdvisor 9/26/2011 Vote

5. A lot of people have complained about the lobby being dark and dreary, but I thought it was very nice.

"View and service were amazing... rooms were not... " Read full review on TripAdvisor 8/29/2011 Vote

6. 30 am) one morning and when we complained about the gym in a closet they gave us free passes to Equinox which is diagonally across the street.

"Good Position, Excellent Service " Read full review on TripAdvisor 11/7/2010 Vote

7. 30 am) one morning and when we complained about the gym in a closet they gave us free passes to Equinox which is diagonally across the street.

"Good Position, Excellent Service " Read full review on TripAdvisor 11/2/2010 Vote

8. In fact a friend of ours waiting for us in the lobby commented about the number of guests complaining.

"Not what we expected from Mandarin Oriental " Read full review on TripAdvisor 8/21/2010 Vote

9. I do wonder if there are some serious managerial issues as we overheard numerous other guests complaining both at breakfast and at reception about the service.

"Not what we expected from Mandarin Oriental " Read full review on TripAdvisor 8/21/2010 Vote

10. The next morning I took my card down and complained to the duty manager.

"Not what we expected from Mandarin Oriental " Read full review on TripAdvisor 8/21/2010 Vote