5. only 1 small elevator working for this 12+ floors & took a week for the other broken elevator to be fixed and back in use, so had to share with maintanence, housekeeping, rug/renovation repairmen, guests, suitcases, room service, management; very expensive ($400) for 1 queen bed in small room and no discount or special amenity offered to compensate for broken elevator; no slippers provided automatically - had to ask for pair - perhaps this is less wasteful? One employee had breath that smelled like alcohol in morning - not a good impression / professional.