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Rank
42nd
Out of 700

Hollywood Roosevelt Hotel - A Thompson Hotel

Average Price: $313  
 
Hotel Class:
7000 HOLLYWOOD Boulevard Hollywood
Los Angeles, 90028 View map  
4-Star Hotel Rank: 18 of 45
Average review rating: 3.56
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (27) , Travelocity (18) , TripAdvisor (472)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 29 comments. 
The following words were used in comments with Rude:
cares (3)   cool (2)   guest (2)   hotel (7)   love (2)   money (2)   never (2)   not (5)   party (3)   pool (6)   pretentious (4)   room (4)   service (4)   shared (2)   staff (19)   unhelpful (2)   useful (2)   valet (2)    
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1. rude and non-existant.
"Terrible experience! Worst hotel I stayed at all year. " Read full review on TripAdvisor   1/14/2012 Vote      
2. They really seem put out having to work there and treat the guests rudely.
"Terrible experience! Worst hotel I stayed at all year. " Read full review on TripAdvisor   1/14/2012 Vote      
3. They were downright rude.
"Snooty wait staff " Read full review on TripAdvisor   11/2/2011 Vote      
4. The staff are very rude here and just did not care about us at all.
"Staff SO rude unless u r famous or flashing cash around " Read full review on TripAdvisor   10/10/2011 Vote      
5. The staff never extended themselves in any outstanding manner, although not rude as reported elsewhere.
"The good ol' days are gone here! " Read full review on TripAdvisor   9/12/2011 Vote      
6. But, I have also never been treated so rudely by hotel staff.
"The rudest, most unpleasant customer service I've ever experienced. " Read full review on TripAdvisor   8/1/2011 Vote      
7. Throughout the day, we had a variety of extremely unpleasant experiences - from the rude room service (who forgot part of our meal and charged a double service fee to bring it a second time) to the absolutely derogatory guest services who balked at my request to bring a cot for an inebriated friend to even the valet guy who told us our car took so long to bring around because 'we didn't call correctly.
"The rudest, most unpleasant customer service I've ever experienced. " Read full review on TripAdvisor   8/1/2011 Vote      
8. I decided to stay at the roosevelt,for 4 nites before flying onto vegas,so we could relax besides it,s glamorous pool and take in some sites of hollywood,when we checked in we were told we could only use the pool between the hours of 8-11 am as there was a 3 day pool party,when we went down to the pool in the morning we got told at least 3 times that we had to leave the pool area at 11 so they could set up for the party which i thought was very rude,when i asked if i could return,they said yes but i had to pay $300 dollers each for 2 wrist bands to get us into the party,which to me is crazy as i had already paid for the use of the pool when i booked for four nites,the hotel to me needs a major shakeup,there are to many pretentious staff working there,would not stop there again,stay elsewhere.
"STAY ELSEWHERE. " Read full review on TripAdvisor   6/8/2011 Vote      
9. We were able to argue with the very rude girl at the front counter down to hold just 200 but it still took a huge chunk of our spending money.
"Hidden Fee's & Loud Music ruined this Hotel. " Read full review on TripAdvisor   5/30/2011 Vote      
10. In fact all the waiters and waitresses were lovely in the hotel, it was the bar staff and general staff who were incredibly rude and it's a shame they are spoiling the reviews for the rest of the staff.
"Lovely food, awful staff " Read full review on TripAdvisor   5/26/2011 Vote      
   
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