8. And to summarize the staff was the rudest I have ever experienced--condescending and took no accountability for their faults/had little knowledge of the simplest things like 'where can we get some ice?' I've stayed at plenty of hotels in LA (viceroy, chateau marmont, shutters, casa del mar, standard, beverly hilton, the W, the bel air hotel, and thompson beverly hills) but never have I been treated so poorly or as disappointed as I was with my stay at the Roosevelt.