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Rank
37th
Out of 504

aloft San Antonio Airport

Average Price: $147  
 
Hotel Class:
838 NorthWest Loop 410
San Antonio, 78216 View map  
3-Star Hotel Rank: 11 of 111
Average review rating: 4.29
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (43) , Travelocity (7) , TripAdvisor (97)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Problem
Appears in 14 comments. 
The following words were used in comments with Problem:
avoid (2)   complain (2)   customer (2)   hallway (2)   hotel (2)   liked (3)   management (2)   night (3)   noise (2)   not (2)   park (2)   room (4)   service (2)   shower (2)   small (2)    
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1. the problems started like this.
"Terrible! Nothing, I mean, NOTHING, like the pictures online. " Read full review on TripAdvisor   2/18/2012 Vote      
2. Having worked in the service industry myself, giving great customer service can fix any problem.
"Terrible! Nothing, I mean, NOTHING, like the pictures online. " Read full review on TripAdvisor   2/18/2012 Vote      
3. As I had already unpacked I decided not to complain to avoid the hassle of moving my stuff, but by all means avoid staying in rooms close to the elevators until they manage to fix this problem.
"Nice installations but mind the noise. " Read full review on TripAdvisor   10/9/2011 Vote      
4. But once I laid down, I realized the problem with the room.
"Nice installations but mind the noise. " Read full review on TripAdvisor   10/9/2011 Vote      
5. This probably isn't a problem for travelers who don't mind living out of their suitcase, but I could see it being very frustrating to a traveler who prefers to unpack everything (like me).
"Nice Trendy Hotel with Clean Rooms and a Great Location " Read full review on TripAdvisor   8/27/2011 Vote      
6. Parking can be a problem after about 9pm , probably because of the lounge next door.
"Like a mini-W - great fro business travel " Read full review on TripAdvisor   7/31/2011 Vote      
7. The biggest problem here was that the hotel wouldn't offer a discount on the room or acknowledge it as a problem.
"Never been treated this badly " Read full review on Travelocity   4/1/2010 Vote      
8. Neither the hotel management or Travel website seemed interested in the problem and just pointed fingers at each other while we, the customer, was in the middle.
"Never been treated this badly " Read full review on Travelocity   4/1/2010 Vote      
9. I also heared one other couple in the Hallway 'Thet better have changed the sheets tonite' so this is a common problem here? They left a small basket with some BS cookies and candy as an apology.
"Feel Violated, Just not raped " Read full review on TripAdvisor   3/29/2010 Vote      
10. Between the non traditional styling/atmosphere and the noise problems, this concept just didn't 'fit' most within our group -- particularly for a business trip.
"Should be called "ALOUD" -- not "ALOFT" " Read full review on TripAdvisor   2/20/2010 Vote      
   
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