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Rank
37th
Out of 504

aloft San Antonio Airport

Average Price: $147  
 
Hotel Class:
838 NorthWest Loop 410
San Antonio, 78216 View map  
3-Star Hotel Rank: 11 of 111
Average review rating: 4.29
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (43) , Travelocity (7) , TripAdvisor (97)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 6 comments. 
The following words were used in comments with Complain:
avoid (2)   night (3)   not (3)   problem (2)   room (5)   shower (2)    
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1. I've found (from complaining to the concierge service at Starwood), that Aloft hotels are totally independent, and they have little ability to set consistent standards.
"Aloft Staff in Training - Not Their Fault " Read full review on TripAdvisor   1/29/2012 Vote      
2. As I had already unpacked I decided not to complain to avoid the hassle of moving my stuff, but by all means avoid staying in rooms close to the elevators until they manage to fix this problem.
"Nice installations but mind the noise. " Read full review on TripAdvisor   10/9/2011 Vote      
3. After phone calls, arguing and complaining I reluctantly agreed to this room because at this point it was after midnight and the girls needed sleep.
"Sleep on the floor and pay full price!!!!!! " Read full review on TripAdvisor   4/26/2010 Vote      
4. Don't hesitate to stay here, the staff was superb, room was great, I could not find one thing to complain about and trust me I am picky.
"Aloft was great! " Read full review on TripAdvisor   10/8/2009 Vote      
5. I complained to the front desk and the head of housekeeping was there and offered to walk back to the room to see what I was complaining about.
"Not the Place for Me " Read full review on TripAdvisor   8/29/2009 Vote      
6. Problems/complaints included light leakage through the sides of the designer window shades so room had an all night glow from the parking lot, lukewarm to mildly warm showers (complained about but not fixed 2nd night), an annoying bedside Moon Beam alarm clock that glowed all night, and no evidence of recycling other than towel reuse and shower dispensers of shampoo and body wash.
"aloft edgy and unique " Read full review on Expedia   3/31/2009 Vote      
   
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