Aston Islander on the Beach formerly ResortQuest, Kapaa, Rude

OpinionWell's Blog

Home » United States » Hawaii » Kapaa Hotels » Aston Islander on the Beach formerly ResortQuest

OpinionWell
Rank

1st

Out of 41

Aston Islander on the Beach formerly ResortQuest	Average Price: $165 Check Rates

Hotel Class:

440 Aleka Place

Kapaa, 96746 View map

3-Star Hotel Rank: 1 of 9
Average review rating: 3.98

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (99) , TripAdvisor (683) , YahooTravel (31)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (16) avoid (9) awful (7) bad (58) badly (6) big deal (9) broken (14) complain (30) complaint (14) dangerous (11) dated (8) difficult (18) dirty (16) disappoint (35) downside (13) expensive (34) frustrated (5) hard (38) hassle (10) horrible (12) inconvenient (6) issue (67) lack (23) loud (16) lumpy (5) mildew (6) mold (13) negative (30) noise (32) noisy (20) outdated (6) overpriced (5) poor (10) pretty small (5) problem (111) roach (21) rock (15) rough (33) rude (18) slow (5) smell (29) terrible (9) tiny (14) too small (7) ugly (5) uncomfortable (15) unfortunate (12) unfriendly (5) worn (5) wrong (11)

Rude	Appears in 21 comments.

The following words were used in comments with Rude:
clerk (2) complain (2) desk (8) employee (4) great (2) guest (3) hotel (2) not (3) noticeable (2) park (2) reservation (2) staff (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. One front desk employee was consistently unfriendly and rude, the other employees all were gracious and helpful.

"Good value and location " Read full review on TripAdvisor 2/14/2012 Vote

2. The rude lady said she didn't remember that.

"hidden fees and rude staff " Read full review on TripAdvisor 12/15/2011 Vote

3. The 'security' person was rude and not even apologetic that we had to park somewhere else.

"Not what we expected " Read full review on TripAdvisor 11/7/2011 Vote

4. She was terribly rude and tainted our stay at an otherwise great place.

"Great Place, but one employee ruined it! " Read full review on TripAdvisor 8/1/2011 Vote

5. She was rude again and said I would have to wait.

"Great Place, but one employee ruined it! " Read full review on TripAdvisor 8/1/2011 Vote

6. The desk employee got rather rude and indicated that it would be 30 minutes for the towels.

"Great Place, but one employee ruined it! " Read full review on TripAdvisor 8/1/2011 Vote

7. Also, the hotel staff were very rude when they found out we were connected to a private condo rental.

"We got what we paid for " Read full review on TripAdvisor 7/18/2011 Vote

8. I did notice they were a little reserved--but seemed more so with rude customers and, of course, who wouldn't be in that situation.

"Terrific-Great Help from the Manager and A wonderful Stay! " Read full review on TripAdvisor 7/12/2011 Vote

9. We arrived after 6pm and when I tried to check in at the front desk, the employee was extremely rude, especially when she realized I had booked through Castle.

"Wonderful place...just know who you are booking through!! " Read full review on TripAdvisor 1/7/2011 Vote

10. He never got around to asking them because it was pretty busy, but he said he noticed that the staff at the front desk did seem a bit rude, just not very polite in how they handled people.

"Great Central Location " Read full review on TripAdvisor 5/14/2010 Vote