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Users can vote for helpful comments, which are saved in the Most helpful section.
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1. 50 and the bread was fresh, Edwards Cafe on site opened rarely despite the sign showing their hours, don't really see why the hotel allow a tenant that doesn't enhance the hotel at all, on our arrival they would have done a roaring trade as the lobby was full of people waiting but it remained close, we also used the pool area it is small but clean and nice to relax in, the internet went down once in our 10 days for a few hours so it was pretty reliable,house keeping was good and reliable and also said hello,we attended the Tuesday Reception it was nice and the staff where friendly, wipeout cocktail was plentiful, and the entertainment was nice as well, we did have someone try to get into our room 1 night due to fact they had been given wrong room number by check in staff we did get a call to apologize for this incident, at check out I was disappointed that the girl at the desk never asked if we enjoyed our stay or even hoped we would return, overall we had a great room,a good stay and would return my only complaint be a little more personal with the guests who don't complain.
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2. When we arrived we got there about 1:30pm and the lobby was crowded as a lot of tourists had just came off a cruise ship and it was chaos in the lobby, obviously our room wasn't ready my only complaint is we where told we would be called and it was pretty obvious this wouldn't happen due to the fact staff started dealing with customers who arrived after 3pm, so I had to get in line again and had to complain as quite a few older customers thought their age excused them the need to queue, we got in our room a little after 4pm we got room 1509 and it had a great view of the mountains, overall our checkin experience was not great but not actual staff's fault as their was no way this hotel seemed prepared for such a large influx of guests, also if we hadn't already stayed at hotel we wouldn't have been aware of the free internet or the free coffee as it wasn't mentioned at checkinWe used the laundry room in our 10 day stay and it was okay the staff where helpful, we never ate at hotel although breakfast buffet was still $4.
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3. Then someone in an upper room called, obviously repeating a complaint about noisy neighbors, and Lance snapped at him.
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4. Food was good, coffee good, mattresses comfortable, showers hot, a/c worked, lobby WI-FI fast, no complaints.
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5. Our only complaint would be.
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6. For what we paid, we really had no complaints.
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8. Room was a pretty good size, but my only complaint was the bed.
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9. We stayed here for 4 nights in Sept, we arrived a little after 10pm very tired after nearly 24 hours travelling, the staff where great at checking us in and offered me a cable for the internet at check in as he saw the laptop bag,we had the breakfast incl and my only complaint is that its on for a very short time, but I liked the coffee and pancakes, the room was basic but suited our needs, fridge was very useful and the in room coffee was good as well, house keeping cleaned the room daily, my only complaint would be the window not closing fully to keep out street noise, the hotel is a 2 min walk to nearest ABC store, just over 6 mins to beach, bus stops only 2 mins away and the food pantry (supermarket) 5 mins away, we have booked the hotel with a balcony this time for next May for 10 nights as we are going to Honolulu for my birthday yeah,( got a better price on Ebookers though than direct with hotel so no breakfast incl this time).
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10. No bathtub, only small shower stall, but again, had excellent pressure so no complaints.
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