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31st
Out of 165

Aqua Aloha Surf Hotel

Average Price: $118  
 
Hotel Class:
444 Kanekapolei Street
Honolulu, 96815 View map  
2-Star Hotel Rank: 8 of 51
Average review rating: 3.81
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (91) , MyTravelGuide (15) , Travelocity (15) , TripAdvisor (614) , YahooTravel (34)
SAFE TO BOOK ? (1/5 issues found)
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Complain
Appears in 38 comments. 
The following words were used in comments with Complain:
arrival (4)   breakfast (6)   customer (3)   desk (4)   few (4)   free (4)   good (6)   great (4)   hotel (14)   lobby (3)   nice (5)   noise (3)   not (13)   park (6)   pretty (4)   reviews (3)   room (16)   size (3)   small (3)   staff (6)    
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1. I went ahead and got it anyway but continue to complain about how tiny the room was and that there' s no vanity table in the bathroom for toiletries.
"Pleasantly Surprised for a Nice Upgrade, Great Customer Service...Worth Returning to! " Read full review on TripAdvisor   5/18/2012 Vote      
2. 50 and the bread was fresh, Edwards Cafe on site opened rarely despite the sign showing their hours, don't really see why the hotel allow a tenant that doesn't enhance the hotel at all, on our arrival they would have done a roaring trade as the lobby was full of people waiting but it remained close, we also used the pool area it is small but clean and nice to relax in, the internet went down once in our 10 days for a few hours so it was pretty reliable,house keeping was good and reliable and also said hello,we attended the Tuesday Reception it was nice and the staff where friendly, wipeout cocktail was plentiful, and the entertainment was nice as well, we did have someone try to get into our room 1 night due to fact they had been given wrong room number by check in staff we did get a call to apologize for this incident, at check out I was disappointed that the girl at the desk never asked if we enjoyed our stay or even hoped we would return, overall we had a great room,a good stay and would return my only complaint be a little more personal with the guests who don't complain.
"Still a good place to stay 2nd visit " Read full review on TripAdvisor   5/12/2012 Vote      
3. When we arrived we got there about 1:30pm and the lobby was crowded as a lot of tourists had just came off a cruise ship and it was chaos in the lobby, obviously our room wasn't ready my only complaint is we where told we would be called and it was pretty obvious this wouldn't happen due to the fact staff started dealing with customers who arrived after 3pm, so I had to get in line again and had to complain as quite a few older customers thought their age excused them the need to queue, we got in our room a little after 4pm we got room 1509 and it had a great view of the mountains, overall our checkin experience was not great but not actual staff's fault as their was no way this hotel seemed prepared for such a large influx of guests, also if we hadn't already stayed at hotel we wouldn't have been aware of the free internet or the free coffee as it wasn't mentioned at checkinWe used the laundry room in our 10 day stay and it was okay the staff where helpful, we never ate at hotel although breakfast buffet was still $4.
"Still a good place to stay 2nd visit " Read full review on TripAdvisor   5/12/2012 Vote      
4. For the entire stay I felt like I was a pain, even though we asked for nothing from them and didn't complain about anything while we were there.
"Its not what it use to be " Read full review on TripAdvisor   2/14/2012 Vote      
5. That's just the beginning but explains why we didn't go back to complain about the variety of small things that continued during our stay - clearly customer service is not a strength here any longer.
"Not up to standards " Read full review on TripAdvisor   7/29/2011 Vote      
6. Parking: a lot of people have complained about the parking, but it's pretty clear on their website you'll be charged.
"Decent place for the price, but nothing to write home about " Read full review on TripAdvisor   7/5/2011 Vote      
7. I read a few poor reviews for this hotel, but decided that what the individuals were complaining about, even if true, would not necessarily affect my stay.
"Congratulations Aloha Surf & Spa...you'll have my repeat business, and I'm picky! " Read full review on TripAdvisor   6/27/2011 Vote      
8. We complained again and the staff did what they could to try to resolve the situation.
"Great location - parking nightmare " Read full review on TripAdvisor   5/17/2011 Vote      
9. We complained to the hotel about the parking and they issued us with a parking permit and assured us that we wouldn't have a problem again - we didn't, for the next two days as we arrived back between 5 and 6 pm.
"Great location - parking nightmare " Read full review on TripAdvisor   5/17/2011 Vote      
10. He also commented that we got a very good deal on our package and what were we complaining about.
"A Manager Unconcerned with Guest Relations " Read full review on TripAdvisor   3/19/2011 Vote      
   
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