Hilton Washington Dc, Washington DC, Terrible

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Rank

49th

Out of 279

Hilton Washington Dc	Average Price: $277 Check Rates

Hotel Class:

1919 Connecticut Avenue NorthWest

Washington DC, 20009 View map

4-Star Hotel Rank: 12 of 30
Average review rating: 2.92

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (25) , Travelocity (8) , TripAdvisor (648)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Terrible

Appears in 12 comments.

The following words were used in comments with Terrible:
customer (5) experience (2) hotel (3) nice (2) service (2)

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1. My hotel stay was full of misinformation which makes for terrible customer service.

"Never again " Read full review on TripAdvisor 4/12/2012 Vote

2. This is a terrible decision that reflects a management that does not realize that the way to increase property profits is to please the customers at every customer experience occassion, rather than attempting to save nickels and dimes at every customer touch point.

"Management's Efforts To Cut Costs Hurt Customer Experience " Read full review on TripAdvisor 3/20/2012 Vote

3. ' If this is how the Hilton Corporation values it's customers, then I don't even know where to begin with an angry rant on how terrible a company we're dealing with, and how severely damaging this experience has been.

"Bed bugs " Read full review on TripAdvisor 1/15/2012 Vote

4. My biggest complaint is that the hotel is terribly laid out, making it way to big.

"Good location, but too big " Read full review on TripAdvisor 1/11/2012 Vote

5. terrible staff, terrible services, terrible rooms, terrible beds.

"Please, Please, Please, for the love of God don't stay here! " Read full review on TripAdvisor 11/4/2011 Vote

6. TERRIBLE .

"Horrible customer service, Dirty " Read full review on TripAdvisor 9/29/2011 Vote

7. The nice interior is the only thing keeping this from getting a 'terrible' TA rating.

"Nicely furnished, poorly managed. Stay elsewhere " Read full review on TripAdvisor 7/29/2011 Vote

8. 'Free wi-fi' in the lobby? terrible.

"Do Not Stay Here " Read full review on TripAdvisor 7/26/2011 Vote

9. You're definitely too far from the Mall to walk there and back, though one way wouldn't be terribly unreasonable on a nice day.

"Comfortable enough... " Read full review on TripAdvisor 4/14/2011 Vote

10. It is small, difficult to navigate and smells terrible.

"A comfortable stay in the Dupont area of DC " Read full review on TripAdvisor 1/3/2011 Vote