Hotel Madera - a Kimpton Hotel, Washington DC, Service

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Rank

29th

Out of 279

Hotel Madera - a Kimpton Hotel	Average Price: $331 Check Rates

Hotel Class:

1310 New Hampshire Avenue NorthWest

Washington DC, 20036 View map

4-Star Hotel Rank: 9 of 30
Average review rating: 4.26

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (38) , Travelocity (4) , TripAdvisor (338) , YahooTravel (12)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (13) balcony (63) bar (25) bath (15) bathroom (110) bathtub (8) bed (73) bill (10) breakfast (75) brunch (8) charge (10) check in (29) check out (11) closet (14) complimentary (21) cost (10) deal (16) decor (31) dinner (23) fee (7) food (40) front desk (76) hotel (693) lobby (86) location (195) manager (13) minibar (9) mini-bar (9) money (13) neighborhood (51) parking (47) pillow (22) price (54) rate (48) recommend (59) restaurant (181) room (577) room service (19) service (89) shower (46) staff (277) street (48) towel (25) tub (10) valet (24) valet parking (7) value (28) view (30) walk (68) wireless (21)

Service

Appears in 89 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
excellent (8) food (6) free (5) friendly (11) good (9) great (23) helpful (5) hotel (27) location (12) recommend (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. How did they know I like to do 15 miles on the bike now and then?:) The service staff were very friendly and responsive to questions; my request for a quiet room was taken seriously, and the room fit the bill.

"Excellent despite renovation, that says something " Read full review on TripAdvisor 2/28/2012 Vote

2. The service is Kimpton quality - outstanding, which is why I will be a life long fan.

"Not as nice as other Kimpron's, but still fine and STELLAR customer service. " Read full review on TripAdvisor 2/25/2012 Vote

3. Cozy lobby, excellent service, nice rooms.

"Great boutique hotel, nice rooms, close to the metro with a good restaurant downstairs. " Read full review on TripAdvisor 2/18/2012 Vote

4. I found this to be the perfect spot (large, comfortable and tastefully decorated room, accompanied by friendly service) for staying near a conference I attended recently.

"Hotel Madera, Near Dupont Circle in Washington, DC " Read full review on TripAdvisor 1/23/2012 Vote

5. We had a great room rate because of a 'stocking stuffer sale' and staying during the off-season ($109+tax: valet parking is an additional $38+tax & tip) - not sure what the rates would be during peak season in the summer, but for the rate we got combined with the location, room and service, I highly recommend this hotel.

"Top Notch Service and Rooms! " Read full review on TripAdvisor 12/29/2011 Vote

6. The service was great, along with the lemon water and other treats at the front desk area.

"Great service but the hotel holds them back " Read full review on TripAdvisor 11/30/2011 Vote

7. Service was great - from all staff throughout our stay - the friendliness and helpfulness of the people make a big positive difference to your holiday.

"Good service, good location, good all round " Read full review on TripAdvisor 9/27/2011 Vote

8. The service was great and felt really personalized - can't recommend this hotel enough.

"Fantastic boutique hotel in the hottest area of DC! " Read full review on TripAdvisor 9/23/2011 Vote

9. Check in was easy, service was very friendly.

"Nice hotel, Good location " Read full review on TripAdvisor 9/20/2011 Vote

10. Overall, the hotel was a little crusty but in a fantastic location and with excellent service.

"Amazing customer service; crusty hotel. " Read full review on TripAdvisor 9/12/2011 Vote